Team Manager - Food - Salisbury & Blandford Area

Marks and Spencer; Hedge End; On-site; GBP 28,000 - 34,000; Full time

Job summary

Marks & Spencer in the United Kingdom is seeking a Team Manager in Food to lead from the front on the shop floor, driving standards, service and commercial outcomes while shaping our stores for the next generation of customers.

You will coach a multiskilled team, make bold decisions under pressure, use data to strengthen performance, and model inclusive service as you grow with M&S. This hands-on, fast-paced role offers visibility and impact every day.

Qualifications

• Proven experience leading teams in fast-paced retail or customer-focused environments.
• Strong commercial awareness with the ability to use data/insight to drive results.
• Ability to coach, develop and performance-manage with clarity and empathy.
• Confident in constructive, sometimes difficult conversations.
• Resilient, adaptable mindset with energy to lead through change.
• Digital confidence and willingness to embrace new ways of working.
• Natural role model for great service, inclusion and M&S behaviours.

Responsibilities

• Lead from the front on the shop floor to set pace and standards.
• Inspire and develop a multiskilled team to deliver five-star service and strong commercial results.
• Use data and insight to drive store performance and decisions.
• Handle challenging conversations with clarity and empathy.

Skills

Team leadership

Retail experience

Data-informed decision making

Coaching & performance management

Customer service excellence

Job description

All the details

Join M&S as a Team Manager in Food, where you'll lead from the front and play a critical role in reshaping our stores for the next generation of customers.

This isn't a back-office leadership role. You'll be on the shop floor, setting the pace, raising standards, and inspiring your team to deliver standout style, sharp service, and strong commercial results, even when the pressure is on.

We're looking for confident, people-first leaders who thrive in fast-moving environments, make bold decisions, and know how to bring the best out of others.

What success looks like

• A department that trades strongly, looks brilliant and delivers five-star service
• A motivated, multiskilled team who feel supported, challenged and proud of what they deliver
• Clear ownership of standards, safety, availability and operational excellence
• Strong commercial results driven by insight, pace and great leadership
• A culture where people feel valued, developed and excited to grow with M&S

What we're looking for

• Proven experience leading teams in a fast-paced retail or customer-focused environment
• Strong commercial awareness with the confidence to use data and insight to drive results
• The ability to coach, develop and performance-manage with clarity and empathy
• Confidence having constructive, sometimes difficult conversations
• A resilient, adaptable mindset with the energy to lead through change
• Digital confidence and a willingness to embrace new ways of working
• A natural role model for great service, inclusion and M&S behaviours

This is a role for leaders who don't stand still. Who raise the bar, back their people, and take real pride in delivering results the right way. Are you ready for it?