Team Manager - Account Manager

Sysco GB; Tamworth; On-site; GBP 33,000; Full time

Job summary

A leading foodservice company in Tamworth seeks a Contact Centre Team Manager to lead a team of Account Managers. This role involves motivating staff, improving customer experience, and achieving sales targets. Join a dynamic team with excellent career development opportunities and benefits.

Benefits

Competitive salary

Huge discounts on food and award-winning products

Generous holiday allowance

Recognition awards and incentives

Pension scheme

Real career opportunities

Qualifications

• Minimum 2 years' experience as a team manager or supervisor in a contact centre.
• Proficient in Microsoft Office applications.

Responsibilities

• Managing and motivating a team of up to 12 Account Managers.
• Setting KPIs aligned with business objectives.
• Identifying opportunities to improve revenue and customer experience.

Skills

Communication

Problem Solving

Leadership

Customer-Centric Approach

Tools

Microsoft Office

Job description

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Company Description

Job Description

Contact Centre Team Manager - Account Manager

Working Monday to Friday, 37.5 hours per week

£32,123 plus a competitive bonus structure - Excellent career development, discounted products and services, and much more!

We are currently recruiting a Team Manager to join the Account Management team in Tamworth Contact Centre.

As a Brakes Team Manager, you will be responsible for leading and motivating a team of up to 12 Account Managers. The Team Manager is directly accountable for recruitment, selection, and the ongoing performance and development of their team, fostering a culture of empowerment where every sales and service opportunity is realized. We will provide all necessary training and support, and you will be a valuable member of the team, contributing to our business success while working with a great team and having fun along the way!

Typical responsibilities include:

• Managing and motivating up to 12 Account Managers, ensuring their development to reach their full potential.
• Supporting the Operations Manager in delivering the department's strategic plan, including participation in projects as required.
• Identifying and supporting opportunities to improve revenue and customer experience.
• Encouraging team participation in incentives and process improvements, with clear goal setting.
• Engaging in coaching, advisory, coordination, and delivery roles.
• Communicating goals and important messages clearly to teams.
• Setting KPIs aligned with business objectives for sales, service, cost, employee engagement, and customer satisfaction, depending on roles (Sales, Care, or Account Management).

About You:

• You are a natural people person and problem solver with a drive to deliver results. Minimum 2 years' experience as a team manager or supervisor, preferably in a contact centre managing a sales team.
• You are results-oriented, confident, self-motivated, and possess strong commercial awareness.
• You adopt a customer-centric approach in all dealings with customers, peers, staff, and suppliers.
• You proactively give and act on feedback, championing a coaching culture.
• You are proficient with Microsoft Office applications such as Excel, Word, and PowerPoint.
• You have excellent communication, influencing, and negotiation skills, both written and verbal.
• You possess outstanding planning and organizational skills, able to work under pressure and prioritize in a deadline-driven environment.
• You demonstrate Brakes values at all times.
• You can build and maintain good working relationships at all levels.
• You lead, inspire, and promote confidence within your team.
• You have exceptional customer handling skills and strong problem-solving capabilities.

Above all, your mission is to deliver the best solutions and experiences to internal and external customers.

• A competitive salary
• Huge discounts on food and award-winning products
• Generous holiday allowance with the option to purchase more
• Recognition awards and incentives
• Pension scheme
• Real career opportunities within Sysco, the world's leading foodservice business
• And much more...

There's a lot on offer, so what are you waiting for?

Qualifications

Additional Information

All your information will be kept confidential according to EEO guidelines.

At Brakes, everyone is welcome. We focus on your potential and unique talents, fostering a diverse and inclusive culture where everyone has a voice and opportunities. We are committed to ensuring everyone feels part of our business and thrives. If you need adjustments during our recruitment process, contact our resourcing team for support.

Brakes

As the UK's largest foodservice supplier, Brakes delivers high-quality fresh and frozen food daily from our distribution centres to pubs, restaurants, schools, care homes, and hospitals. Our dedicated 8,000-strong workforce is proud to be part of this vital service, and we are growing!