Team Manager - Account Manager

JR United Kingdom; Tamworth; On-site; GBP 32,000 - 37,000; Full time

Job summary

A leading company in the foodservice sector is seeking a Contact Centre Team Manager in Tamworth. This role involves leading a team of Account Managers, focusing on performance and development while ensuring excellent customer service. The ideal candidate will have a strong leadership background, excellent communication skills, and a results-oriented mindset. With a competitive salary and numerous benefits, this position offers great career development opportunities.

Benefits

Huge discounts on food and products

Generous holiday allowance with purchase options

Recognition awards and incentives

Pension scheme

Opportunities for career growth

Qualifications

• Minimum 2 years’ experience as a team manager or supervisor in a contact centre.
• Proficient in Microsoft Office applications, including Excel, Word, and PowerPoint.

Responsibilities

• Managing and motivating up to 12 Account Managers.
• Identifying opportunities to improve revenue and customer experience.
• Setting KPIs aligned with business objectives.

Skills

Communication

Problem Solving

Leadership

Negotiation

Planning

Education

2 years experience as a team manager

Tools

Microsoft Office

Job description

Job Description

Contact Centre Team Manager – Account Manager

Working hours: Monday to Friday, 37.5 hours per week

Salary: £32,123 plus a competitive bonus structure - Excellent career development, discounted products and services, and much more!

We are currently recruiting for a Team Manager to join the Account Management team in Tamworth Contact Centre.

As a Brakes Team Manager, you will be responsible for leading and motivating a team of up to 12 Account Managers. You will oversee recruitment, performance, and development of your team, fostering a culture of empowerment to maximize sales and service opportunities. We will provide all necessary training and support, and you will be a key contributor to our business success while working with a great team and enjoying a positive work environment.

Typical responsibilities include:

• Managing and motivating up to 12 Account Managers, ensuring their development to reach their full potential.
• Supporting the Operations Manager in executing the strategic plan for the department, including participating in projects.
• Identifying opportunities to improve revenue and customer experience.
• Encouraging team participation in incentives and process improvements, with clear goal setting.
• Coaching, advising, coordinating, and delivering team activities.
• Communicating goals and important messages effectively to the team.
• Setting KPIs aligned with business objectives for sales, care, or account management, covering sales, service, costs, employee engagement, and customer satisfaction.

About You:

• Natural people person and problem solver with a drive to deliver results. Minimum 2 years’ experience as a team manager or supervisor, preferably in a contact centre managing a sales team.
• Results-oriented, confident, self-motivated, with strong commercial awareness.
• Customer-centric approach in dealings with customers, peers, staff, and suppliers.
• Proactive in giving and acting on feedback, promoting a coaching culture.
• Proficient in Microsoft Office applications, including Excel, Word, and PowerPoint.
• Excellent communication, influencing, and negotiation skills, both written and verbal.
• Strong planning and organizational skills, capable of working under pressure and prioritizing tasks.
• Embodies Brakes values at all times.
• Ability to build and maintain good relationships at all levels.
• Leads, inspires, and builds confidence within the team.
• Exceptional customer handling skills and strong problem-solving capabilities.

Above all, you will aim to deliver the best solutions and experiences to your internal and external customers.

• A competitive salary
• Huge discounts on food and products
• Generous holiday allowance with purchase options
• Recognition awards and incentives
• Pension scheme
• Opportunities for career growth within Sysco, the world’s leading foodservice business
• And much more…

There’s a lot on offer, so what are you waiting for?