Team Manager - Account Manager

TN United Kingdom; Tamworth; On-site; GBP 32,000 - 37,000; Full time

Job summary

A leading company in Tamworth is seeking a Team Manager for their Account Management team. This role involves leading a team of Account Managers, focusing on performance and development, while enhancing customer experience and driving sales. The ideal candidate is a natural leader with strong communication skills and a customer-centric approach. Enjoy competitive salary, bonuses, and career development opportunities.

Benefits

Discount on various foods and products

Generous holiday allowance

Recognition awards and incentives

Pension scheme

Real career opportunities

Qualifications

• Minimum 2 years’ experience as a team manager or supervisor.
• Proficient in Microsoft Office applications.

Responsibilities

• Managing and motivating up to 12 Account Managers.
• Identifying opportunities to improve revenue and customer experience.
• Setting KPIs aligned with business objectives.

Skills

Communication

Problem Solving

Leadership

Negotiation

Education

Minimum 2 years’ experience as a team manager

Tools

Microsoft Office

Job description

Social network you want to login/join with:

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Client:

Brakes

Location:

Tamworth, United Kingdom

Job Category:

-

EU work permit required:

Yes

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Job Reference:

7a9e2795f0f0

Job Views:

4

Posted:

12.05.2025

Expiry Date:

26.06.2025

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Job Description:

Job Description

Working Monday to Friday

£32,123 plus a competitive bonus structure - Excellent career development, discounted products and services, and much more!

We are currently recruiting for a Team Manager to join the Account Management team in Tamworth Contact Centre.

The Team Manager is responsible for leading and motivating a team of up to 12 Account Managers. They are accountable for recruitment, performance, and development of their team, fostering a culture of empowerment to maximize sales and service opportunities. We will provide training and support, and you will contribute to our business success while working with a great team and having fun!

Typical responsibilities include:

• Managing and motivating up to 12 Account Managers, ensuring their development.
• Supporting the Operations Manager in delivering departmental strategic plans, including participating in projects.
• Identifying opportunities to improve revenue and customer experience.
• Encouraging team participation in incentives and process improvements, with clear goal setting.
• Performing coaching, advisory, coordination, and delivery roles.
• Communicating goals and important messages clearly to teams.
• Setting KPIs aligned with business objectives for roles in sales, care, or account management, covering sales, service, costs, employee engagement, and customer satisfaction.

About You:

• Natural people person and problem solver with a drive to deliver results. Minimum 2 years’ experience as a team manager or supervisor, preferably in a contact centre managing a sales team.
• Results-oriented, confident, self-motivated, with strong commercial awareness.
• Customer-centric approach in dealings with customers, peers, staff, and suppliers.
• Proactive in giving and acting on feedback; champions a coaching culture.
• Proficient in Microsoft Office applications, including Excel, Word, PowerPoint.
• Excellent communication, influencing, and negotiation skills, both written and verbal.
• Strong planning and organizational skills; able to work under pressure and prioritize tasks in a deadline-driven environment.
• Embodies Brakes values at all times.
• Ability to build and maintain good relationships at all levels.
• Leads, inspires, and promotes confidence within a team.
• Exceptional customer handling skills and strong problem-solving capabilities.

Above all, your mission is to deliver the best solutions and experiences to internal and external customers.

• Enjoy a huge discount on various delicious foods and award-winning products.
• Benefit from a generous holiday allowance, with options to purchase more.
• Recognition awards and incentives.
• Pension scheme.
• Real career opportunities—being part of Sysco, the world’s leading foodservice business, opens up a world of possibilities.