Claims Coordinator

NEPSE Trading; United Kingdom; Remote; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Self Invested Personal Pension Scheme

Holiday allowance 25 days + bank hols

Flexible working from office or home

Private healthcare plan

Life assurance

Group Income Protection

SIPP

Employee assistance programme

Discounts on products and services

Job summary

Sedgwick in the United Kingdom is seeking a Claims Co-Ordinator to join remotely. You will set up new claims, triage cases, coordinate adjuster appointments and arrange contractors, delivering high-quality service to customers and policyholders.

With strong organisation, communication and IT skills, you will manage diaries, handle enquiries by phone and email, and work flexibly in a fast-paced environment while upholding service standards and professionalism.

Qualifications

• Customer service excellence when dealing with customers, clients and colleagues.
• Organisation and planning to manage multiple tasks and calendars.
• Attention to detail in capturing and entering claim information.
• Strong verbal and written communication to handle queries clearly.
• Experience in a professional office or administrative environment is advantageous.
• Knowledge of insurance processes and claims handling is beneficial.
• Proficient use of Microsoft Word and Excel, with data-entry accuracy.
• Ability to prioritise and balance competing workloads under deadlines.

Skills

Customer Service Excellence

Organisation & Planning

Attention to Detail

Communication Skills

Administrative Experience

Insurance Knowledge

IT Literacy

Prioritisation Skills

Multitasking Ability

Teamwork

Self-Motivation

Flexibility & Adaptability

Professionalism

GCSE Maths and English

Education

GCSE Maths and English (Grade C/4 or above)

Job description

# Claims CoordinatorSedgwickUnited KingdomFull timeRemoteApply by Dec 12, 2026## About the roleBy joining Sedgwick , you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance.Here, there’s no limit to what you can achieve. Claims Coordinator Job Location : Remote - UK Job Type : Permanent Salary: Competitive, dependent on experience and qualifications Join our growing team as a Claims Co-Ordinator, playing a vital role in delivering an efficient, high-quality claims service and exceptional customer experience. This role is ideal for an organised and customer-focused professional who thrives in a fast-paced environment and enjoys being at the heart of the claims journey.As a Claims Co-Ordinator, you will play a pivotal role in ensuring new claims are handled efficiently from first notification through to allocation, providing vital support to both customers and loss adjusters while delivering a high standard of service at every stage. Working as part of a collaborative team, you will be responsible for setting up new claims accurately, triaging cases, coordinating adjuster appointments, managing diaries and arranging contractors where required. Acting as a key point of contact, you will communicate confidently with customers, policyholders, clients and colleagues, ensuring enquiries are resolved professionally and service standards are consistently met.The successful candidate will combine strong administration, planning and communication skills with excellent attention to detail. You will be comfortable managing multiple priorities, working to deadlines and providing a friendly, professional service over the telephone and via email. Previous experience within insurance or a professional office environment would be advantageous, although equally important is a positive attitude, a proactive approach and a willingness to learn.This is an excellent opportunity to join a supportive and professional team where your organisational skills, customer service focus and ability to keep operations running smoothly will have a direct impact on the delivery of a first-class claims experience. The Skills you will have when you apply: Customer Service Excellence – Confident and professional when dealing with customers, clients and colleagues, with a friendly and helpful telephone manner. Organisation & Planning – Able to effectively manage multiple tasks, coordinate appointments and maintain busy adjuster diaries.Attention to Detail – Ensures all claim information is accurately captured and entered onto systems with a high degree of accuracy. Communication Skills – Strong verbal and written communication skills, with the ability to handle queries clearly and professionally. Administrative Experience – Previous experience in a professional office or administrative environment is advantageous.Insurance Knowledge – Prior experience within the insurance industry would be beneficial, particularly within claims or customer service environments. IT Literacy – Competent user of Microsoft Word and Excel, with accurate keyboard and data-entry skills. Prioritisation Skills – Able to work efficiently under pressure, balancing competing priorities while meeting service standards and deadlines.Multitasking Ability – Comfortable managing a varied workload, from claim setup and diary management to handling inbound calls and communications. Teamwork – Works collaboratively with colleagues while supporting wider business objectives and service delivery. Self-Motivation – Capable of working independently, using initiative and confidence to resolve day-to-day tasks and challenges.Flexibility & Adaptability – Responsive to changing workloads and business needs, maintaining a positive and proactive approach. Professionalism – Demonstrates a professional attitude at all times, with strong interpersonal skills and a customer-focused mindset. Educational Standard – GCSE Maths and English (Grade C/4 or above, or equivalent) as a minimum qualification.What we’ll give you for this role: Remuneration & more Competitive salary taking into account skills, experience and qualifications A Self Invested Personal Pension Scheme (SIPP) Holiday allowance of 25 days plus bank holidays Flexible working from our office or your home Health & support Private healthcare plan (including pre-existing conditions) Life assurance Group Income Protection Other### benefitsVoluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications Employee assistance programme for employee wellbeing Discounts on various products and services This isn't just a position, it's a pivotal role in shaping our industry At Sedgwick , not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day. You'll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses.This isn't just a job; it's an opportunity to shape the future of insurance. Next steps for you : Think we'd be a great match? Apply now – we want to hear from you.If you’re unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between. Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, se