Team Manager

Sedgwick; Glasgow; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

SIPP pension

25 days annual leave

Flexible working

Private healthcare

Life assurance

Employee assistance programme

Job summary

Sedgwick in Glasgow is seeking a Team Manager to lead a Validation Services team, directing day-to-day operations for claim handlers across remote and office settings. You will coach, monitor performance, and drive customer outcomes in a supportive, high-engagement environment.

You’ll oversee training needs, appraisals and wellbeing while ensuring adherence to claims processes and service standards. Experience in domestic buildings claims and Cert CILA is advantageous; company supports

Qualifications

• Experience leading, coaching and developing people.
• Strong knowledge of domestic buildings claims, including validation and scoping.
• Ability to manage team performance and support colleagues to reach potential.
• Excellent communication, organisation and stakeholder management skills.

Responsibilities

• Day-to-day management of a team of claim handlers, including coaching and guidance.
• Oversee team performance, identify development needs and conduct appraisals.
• Manage absence, wellbeing and engagement, ensuring service standards are met.
• Collaborate with Operations Manager to drive continuous improvement and customer outcomes.

Skills

People leadership

Domestic claims knowledge

Team performance

Stakeholder mgmt

Service excellence

Cert CILA

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Team Manager

Job Location: Glasgow / Hybrid

Job Type: Permanent

Remuneration: Competitive salary, dependent on skills, experience and qualifications

Are you an experienced claims professional with a passion for developing people and delivering exceptional customer outcomes? Whether you're ready to take the next step in your leadership career or are already an established Team Leader seeking a new challenge, we'd love to hear from you. Join our Validation Services team and play a key role in developing and supporting colleagues while delivering outstanding service to our clients and customers.

We have an exciting opportunity for a Team Leader to join our Validation Services team.

You will be responsible for the day-to-day management of a team of claim handlers, supporting colleagues working both remotely and from our Glasgow office. As a key point of contact, you will provide guidance, coaching and support while ensuring service standards and performance objectives are achieved.

Working closely with the Operations Manager, you will oversee team performance, identify development and training needs, manage absence and wellbeing, conduct appraisals, and help maintain high levels of engagement and morale whilst driving continuous improvement and excellent customer outcomes.

We're keen to hear from experienced Team Managers, or individuals who have previously deputised for a Team Manager and are ready to take the next step in their leadership career. You'll have experience handling domestic buildings claims, including scoping and validation, together with a strong understanding of claims processes and customer service excellence. Cert CILA would be advantageous; however, support will be provided to achieve this qualification.

The skills you will have when you apply:

• Experience leading, coaching and developing people, or experience deputising for a Team Leader and ready to take the next step in your career.
• Strong knowledge of domestic buildings claims, including validation, scoping and delivering excellent customer service.
• Ability to manage team performance, identify development needs and support colleagues to achieve their full potential.
• Excellent communication, organisation and stakeholder management skills, with the ability to build positive working relationships across a range of audiences.
• A proactive approach to service excellence, continuous improvement and delivering positive customer and client outcomes.
• Cert CILA qualified, or willing to work towards the qualification, with support provided by Sedgwick.

What we’ll give you for this role:

Remuneration & more

• Competitive salary taking into account skills, experience and qualifications
• A Self Invested Personal Pension Scheme (SIPP)
• Holiday allowance of 25 days plus bank holidays
• Flexible working from our office or your home

Health & support

• Private healthcare plan (including pre-existing conditions)
• Life assurance
• Employee assistance programme for employee wellbeing
• Group Income Protection

Other benefits

• Voluntary benefits - dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
• Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry

At Sedgwick, you won't just build your career; you'll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education.

Together, we're not only reshaping the insurance landscape, we’re building a legacy of talent. Come and be a catalyst for change within our industry.

As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).