Trainee Claims Handler

Sedgwick; Glasgow; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

SIPP

Holiday 25 days

Flexible working

Private healthcare

Life assurance

Employee assistance

Income protection

Discounts

Job summary

Sedgwick in Glasgow is seeking a Trainee Claims Handler to manage insurance claims from first report to final settlement in a supportive, academy-driven environment.

You will learn to coordinate repairs, control costs, and communicate with customers and suppliers, progressing toward specialist subsidence expertise while developing your career.

Qualifications

• Excellent customer service skills.
• Strong communication and relationship-building ability.
• Great organisational skills and attention to detail.
• A positive attitude and willingness to learn.
• Confidence using technology and digital claims systems.
• Strong problem-solving capability and curiosity.
• Resilience and the ability to manage multiple priorities.
• A genuine desire to develop a specialist career.
• Commitment to professional development. A dedication to working towards the Chartered Institute of Loss Adjusters' Cert CILA qualification is essential.

Responsibilities

• Acting as a key point of contact for customers throughout their claim journey.
• Maintaining regular communication with customers, suppliers, contractors and other stakeholders.
• Managing claim information and ensuring records remain accurate, clear and up to date.
• Supporting the progression of claims through key milestones and agreed actions.
• Coordinating activities with engineers, contractors and specialist partners.
• Monitoring claim progress and helping ensure actions are completed in line with customer and client expectations.
• Learning specialist subsidence knowledge through our structured Academy programme.
• Working closely with experienced technical colleagues who will mentor and support your development.

Skills

Customer service

Communication

Organisation

Learning mindset

Tech proficiency

Problem solving

Resilience

CILA qualification

Customer-facing experience

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

Trainee Claims Handler

Job Location: Glasgow

Job Type: Permanent

Remuneration: Competitive salary taking into account skills, experience and qualifications

We have a fantastic opportunity for Trainee Claims Handlers in Glasgow.

As a Trainee Claims Handler, you'll manage insurance claims from first report to final settlement, acting as the main contact and decision-maker throughout the customer journey. Working closely with suppliers and contractors, you'll help deliver the best possible outcome for our customers while developing your own expertise within the specialist field of subsidence claims.

Whether you already have some claims experience or are looking to build your knowledge in this area, we'll provide comprehensive training and support to help you develop the technical skills needed to confidently manage subsidence-related claims and progress your career within our award-winning Subsidence team. Working alongside experienced technical experts, suppliers and contractors, you'll learn how to manage claims, support customers, coordinate repairs and remediation activities, and help deliver positive customer outcomes.

Your role will involve managing claim details, maintaining regular contact with customers and suppliers, overseeing repair works, controlling costs and payments, and ensuring claims are handled to the highest technical standards.

We're looking for someone who communicates effectively, stays organised and adapts well to change. You'll be confident using technology, enjoy problem-solving and have a genuine desire to learn and develop new skills.

This is a fantastic opportunity to join a supportive team, gain specialist subsidence expertise and build a long-term career in claims.

To support training, coaching and development, successful Academy colleagues will be expected to attend our Glasgow office regularly during the initial six-month Academy programme before moving to a more flexible working arrangement

What you'll be doing:

• Acting as a key point of contact for customers throughout their claim journey.
• Maintaining regular communication with customers, suppliers, contractors and other stakeholders.
• Managing claim information and ensuring records remain accurate, clear and up to date.
• Supporting the progression of claims through key milestones and agreed actions.
• Coordinating activities with engineers, contractors and specialist partners.
• Monitoring claim progress and helping ensure actions are completed in line with customer and client expectations.
• Learning specialist subsidence knowledge through our structured Academy programme.
• Working closely with experienced technical colleagues who will mentor and support your development.

The skills you will have when you apply:

• We are more interested in finding people with the right attitude and behaviours than previous subsidence experience.
• Excellent customer service skills.
• Strong communication and relationship-building ability.
• Great organisational skills and attention to detail.
• A positive attitude and willingness to learn.
• Confidence using technology and digital claims systems.
• Strong problem-solving capability and curiosity.
• Resilience and the ability to manage multiple priorities.
• A genuine desire to develop a specialist career.
• Commitment to professional development. A dedication to working towards the Chartered Institute of Loss Adjusters' Cert CILA qualification is essential.
• Previous experience within customer service, complaints, insurance, financial services, contact centres or other customer-facing environments would be advantageous but is not essential.

The skills that will be developed once working:

• Comprehensive Training: You'll receive all the Sedgwick-specific training needed to excel in your role.

What we’ll give you for this role:

Remuneration & more

• Competitive salary taking into account skills, experience and qualifications
• A Self Invested Personal Pension Scheme (SIPP)
• Holiday allowance of 25 days plus bank holidays
• Flexible working policy

Health & support

• Private healthcare plan (including pre-existing conditions)
• Life assurance
• Employee assistance programme for employee wellbeing
• Group Income Protection

Other benefits

• Voluntary flexible benefits - green car scheme, travel insurance, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
• Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry

At Sedgwick, you won't just build your career; you'll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education.

Together, we’re not only reshaping the insurance landscape, we’re building a legacy of talent. Come and be a catalyst for change within our industry.

Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications, and may select some applicants for an interview (which may be virtual, or in-person).

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