Operations Supervisor Rail Parking

APCOA PARKING UK; Luton; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Company vehicle

Work-time train permit

25 days’ annual leave plus 8 bank bank

Pension

Job summary

APCOA PARKING UK is seeking an Operations Supervisor to lead railway parking operations across multiple sites, including Luton Airport Parkway. You will manage a team of Civil Enforcement Officers, ensure safe, compliant and customer-focused service, and travel between sites using the company vehicle and train permit provided.

As a hands-on leader, you will drive performance, coach staff, and maintain high standards in signage, payment systems, and site presentation.

Qualifications

• Experience leading frontline or field-based teams (Supervisor/Team Leader)
• Strong planning and organisational skills across multiple sites
• Excellent communication and conflict-management abilities
• Full UK manual driving licence with insurable status for company vehicle
• Willingness to travel between sites and cover early/late/weekend shifts

Responsibilities

• Lead, coach and develop Civil Enforcement Officers across sites, setting clear standards
• Manage performance: 1-to-1s, reviews, absences and investigations per policy
• Plan rotas, annual leave and contingency cover to ensure full contract coverage
• Onboard and train new colleagues; maintain mandatory training and competence
• Oversee day-to-day delivery, KPIs and site standards
• Conduct site visits to check signage, equipment and cleanliness; follow up faults
• Identify issues from performance data and implement improvements
• Collaborate with Area Manager to resolve challenges and mitigate risks
• Handle customer enquiries professionally and maintain accurate records

Skills

Team leadership

Performance management

Planning & scheduling

Customer service

IT proficiency

Driving licence

Site travel

Education

Management qualification

Health & safety qualification (ILM/CMI/IOSH)

Tools

Microsoft Excel

Job description

The Role

Operations Supervisor – Rail Parking

Salary: Up to £30,000 per annum, depending on experience

Benefits: Company vehicle, work-time train permit, 25 days’ annual leave plus 8 bank holidays, pension

Location: Luton Airport Parkway Station, Bedfordshire, covering up to 50 Train stations on the Thameslink / Great Northern network

Hours: 40hours per week, Flexibility for early, late and weekend working is required.

Job type: Full-time, permanent

Are you an experienced Supervisor or Team Leader ready for your next step into operational leadership in the parking industry? We are looking for an Operations Supervisor to join our Rail Parking Operations team, helping to keep station car parks across the Thameslink / Great Northern network safe, well signed, fairly enforced and easy for rail passengers to use.

You will be a visible, hands-on leader. You will support and develop a team of Civil Enforcement Officers, maintain high standards across your sites and work closely with the Operations / Area Manager to deliver safe, reliable and customer-focused services. The role involves regular travel between sites, with a company vehicle and a work-time train permit provided.

If you have led field-based or multi-site teams in parking, civil enforcement, transport, facilities management or another customer-facing environment, and you enjoy solving problems and leading from the front, we would love to hear from you.

What you’ll be doing

Leading your team

• Lead, coach and develop Civil Enforcement Officers across your sites, setting clear expectations for standards and conduct.
• Manage performance, including 1-to-1s, performance reviews, absence management, return-to-work meetings and investigations, in line with company policy and HR guidance.
• Plan rotas, shifts, annual leave and contingency cover to maintain full contract coverage.
• Onboard and train new colleagues, and make sure mandatory training and competence requirements are kept up to date.

Delivering the service

• Take ownership of day-to-day delivery, KPIs and operational standards across your defined sites.
• Carry out regular site visits and checks on signage, payment and parking equipment, cleanliness and site presentation, and follow up faults and actions until they are resolved.
• Monitor performance and operational information, identify issues and help implement improvements.
• Work with the Operations / Area Manager to resolve challenges, elevate risks promptly and improve performance.

Enforcement, compliance and safety

• Make sure enforcement is carried out fairly and consistently, in line with company procedures, the BPA Code of Practice and, where applicable, the Single Code of Practice, including the quality of Parking Charge Notice (PCN) evidence and notes.
• Support the Area Manager with PCN appeals and escalated queries by providing accurate, evidence-based information.
• Promote safe working, including risk assessments, lone working and dealing with conflict, and make sure incidents and near misses are reported and followed up.

Customers and reporting

• Handle customer enquiries and complaints professionally, identify root causes and recurring themes, and make sure customers have a positive experience.
• Maintain accurate records, reports and operational information, submitted on time using Excel and parking management systems.

What we’re looking for

Essential

• Experience as a Supervisor, Team Leader or Assistant Manager, leading frontline or field-based teams.
• Experience motivating teams and managing performance, including absence and conduct matters.
• Good planning and organisational skills, with the ability to manage priorities across multiple sites.
• Strong communication skills, with the ability to build good relationships and stay calm and professional when dealing with conflict or difficult customer situations.
• Confidence using IT systems, including Microsoft Office, particularly Excel for rotas and reporting.
• A full UK manual driving licence, with a record that allows you to be insured on a company vehicle.
• Flexibility to travel between sites and to work early, late or weekend shifts when operationally required

Desirable: parking industry knowledge (a strong advantage)

• Experience in parking operations or civil enforcement, including managing Civil Enforcement Officers and PCN processes.
• Knowledge of the BPA Code of Practice and the Single Code of Practice.
• Familiarity with parking systems such as ANPR, pay-and-display, pay-by-phone, handheld devices and signage requirements.
• Experience in rail or transport operations, facilities management, customer service, or compliance and enforcement roles.
• A management or health and safety qualification (for example ILM, CMI or IOSH).

Why join us?

At APCOA, our people are at the heart of everything we do. We offer opportunities to develop, progress and build a rewarding career within a growing organisation.

• Salary of up to £30,000 per annum, depending on experience.
• Use of a company vehicle.
• Work-time train travel permit.
• 25 days’ annual leave plus 8 bank holidays.
• Competitive pension scheme.
• Employee benefits and discounts.
• Training and development opportunities.
• Progression into future operational leadership roles, such as Area Manager.
• A supportive and collaborative working environment.

Ready for your next challenge?

Appointment is subject to satisfactory pre-employment checks, including right to work, references and a driving licence check.

We are committed to creating an inclusive workplace where everyone is treated fairly and with respect. We believe our people are our greatest strength and provide opportunities for everyone to develop and succeed. If you need any adjustments during the recruitment process, please let us know.