Team Leader - Ravenhill Road

Henderson Group; Belfast City District; Sur place; GBP 17 000 - 22 000; Temps partiel

Avantages offerts par ce poste

Employee assistance programme

Staff discount

Résumé du poste

Henderson Group in Northern Ireland is seeking a Team Leader to guide the store team to deliver an exceptional customer experience. Reporting to the Assistant Manager or Store Manager, you will lead operations, uphold store policies and drive performance in a busy retail environment.

We value ambition, teamwork and integrity, and offer opportunities to develop leadership skills while supporting community initiatives and local events. This role may include Post Office coverage when required.

Qualifications

• Must be aged 18+ with prior store supervisory experience.
• Strong listening, interaction and communication with customers and team members.
• Target-driven with a focus on continuous improvement.

Responsabilités

• Lead the store team to follow store policies, standards and practices.
• Take responsibility for the store in the absence of other leaders (keyholder).
• Be a positive role model and uphold our values of Ambition, Customer First, Teamwork and Integrity.
• Train, manage workload and support your team while staying hands-on in-store to ensure resources are in the right place at the right time.
• Support the Store Manager to maximise store performance and implement the store plan and priorities.
• Promote and participate in initiatives to support the local community.
• You may be required to cover the Post Office when needed.

Connaissances

Communication

Supervisory experience

Team leadership

Description du poste

Select how often (in days) to receive an alert:

Job Posting Closing Date: Friday 13th November 11:59pm

*candidates must be 18 or over*

£14.83 per hour & benefits

25.5 hours per week, within the hours of Monday-Sunday 6am-12 Midnight. -

Note Opening, Closing and Weekened shifts will be expected.

Who are we?

At Henderson Group, we are proud to be Northern Ireland’s leading food service provider. Our group encompasses Henderson Wholesale, Henderson Foodservice, Henderson Retail and Henderson Group Property. We employ over 6,000 staff and have been placed 3rd in Ulster Business Top 100 Companies 2025.

We're a family-owned team that cares about our people and the community in which we live. Our leaders care about employees and our employees succeed together and celebrate the success of others. We are interested in your aspirations, interests and skills and we strive to support and inspire you to do well.

A look into the role

Reporting to the Assistant Manager and/or Store Manager you will help to lead the store team to provide a shopping experience that exceeds our customers’ expectations and makes a difference in the local community.

As Team Leader you will:

• Alongside the Assistant Manager and/or Store Manager - leading the store team to follow store policies, standards and practices.
• Taking responsibility for the store in the absence of other leaders (includes keyholder responsibility).
• Be a positive role model to the team and represent our values of Ambition, Customer First, Teamwork and Integrity.
• Train, manage the workload and support your team, whilst being hands on in store - ensuring you work together to achieve the right resources in the right place at the right time to deliver the best customer experience.
• Support the Store Manager to maximise store performance which includes understanding and implementing the store plan and priorities.
• Alongside the store team, actively promote and get involved in initiatives to support the local community.
• You may be required to cover the Post Office when required as part of this role.

Skills for Success

Joining us as Team Leader, theminimum criteriayou’ll need is:

You must be aged 18 years or over (for store legislative requirements) along with previous store retail experience, of which at least 6 months have been at a supervisory level leading a team of people in a customer-focused environment.

A natural ability to listen, interact and communicate with customers and team members

Target driven to help to store achieve their business plans/priorities and be focused on continuous improvement.

Be able to inspire everyone to do their best for each other and the customer.

Are we right for you?

As part of this role, it will be important that you feel aligned with the values that we live and work by.

Ambition

We always strive to be better. We seek new challenges and look for ways to do things better.

Customer First

We provide exceptional service. We put customers at the heart of everything and support our communities.

Teamwork

We succeed together. We help colleagues to succeed, and we share our knowledge and skills.

Integrity

We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity.

The Reward

The impact you can make with Henderson Group goes far beyond your day to day. You will be part of a business supporting defibrillator installations and school sports days.You will have the balance necessary to enjoy your job and your life. We will help you to feel proud of what you do and achieve. And we will be here to celebrate your success.

Our business has been recognised externally for delivering excellence in employment. We value employee development and heavily invest in our people.

Benefits include attractive pay, employee assistance programme, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company-owned stores and many more.

Completed applications must be submitted online by midnight on Friday 13th November 2026.

Communication on the progress of your application will be made via email and the career site, therefore please check regularly.

Hightown Avenue Mallusk, Newtownabbey BT36 4RT [phone] [e-mail]