Team Leader

Henderson Group; Guildford; On-site; GBP 17,000 - 18,000; Full time

Benefits offered by this job

Staff discount

Employee assistance programme

Competitive pay

Job summary

Henderson Group in the United Kingdom is seeking a Team Leader to help run the store alongside the Assistant Manager and Store Manager, ensuring policies and customer service standards are met and that the shopping experience exceeds expectations.

You will be a hands-on leader, training staff, managing workloads, and covering the Post Office when required. You’ll promote community initiatives and collaborate with the team to deliver strong results and a welcoming atmosphere for customers.

Qualifications

• Satisfactory completion of the Post Office P250 Vetting Application.
• Basic access NI and financial check.
• Age 18 or over for store eligibility.

Responsibilities

• Lead the store team alongside the Assistant/Store Manager.
• Follow store policies, standards and practices.
• Be a positive role model upholding company values.
• Train and manage workloads; be hands-on in store.
• Cover the Post Office when required and support community initiatives.

Skills

Supervisory experience

Customer service

Team leadership

Communication skills

Job description

We're a family-owned team that cares about our people and the community in which we live. Our leaders care about employees and our employees succeed together and celebrate the success of others. We are interested in your aspirations, interests and skills and we strive to support and inspire you to do well. A look into the role Reporting to the Assistant Manager and/or Store Manager you will help to lead the store team to provide a shopping experience that exceeds our customers' expectations and makes a difference in the local community. As Team Leader you will: Alongside the Assistant Manager and/or Store Manager - leading the store team to follow store policies, standards and practices. Taking responsibility for the store in the absence of other leaders (includes keyholder responsibility). Be a positive role model to the team and represent our values of Ambition, Customer First, Teamwork and Integrity. Train, manage the workload and support your team, whilst being hands on in store - ensuring you work together to achieve the right resources in the right place at the right time to deliver the best customer experience. Support the Store Manager to maximise store performance which includes understanding and implementing the store plan and priorities. Alongside the store team, actively promote and get involved in initiatives to support the local community. You will be required to cover the Post Office when required as part of this role.

Skills for Success

• If successful in your application, the offer will be subject to satisfactory completion of the Post Office P250 Vetting Application, comprising of a basic access NI and financial check
• You must be aged 18 years or over (for store legislative requirements) along with previous store retail experience, of which at least 6 months have been at a supervisory level leading a team of people in a customer-focused environment.
• A natural ability to listen, interact and communicate with customers and team members Target driven to help to store achieve their business plans/priorities and be focused on continuous improvement.
• Be able to inspire everyone to do their best for each other and the customer.
• You must of aged 18 or over for this position (legislative purposes)
• We are an equal opportunities employer.

Are we right for you?

As part of this role, it will be important that you feel aligned with the values that we live and work by. Ambition - We always strive to be better. We seek new challenges and look for ways to do things better. Customer First - We provide exceptional service. We put customers at the heart of everything and support our communities. Teamwork - We succeed together. We help colleagues to succeed, and we share our knowledge and skills. Integrity - We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity.

At Henderson Group, we are proud to be Northern Ireland's leading food service provider. Our group encompasses Henderson Wholesale, Henderson Foodservice, Henderson Retail and Henderson Group Property. We employ over 6,000 staff and have been placed 3rd in Ulster Business Top 100 Companies 2025.

£14.63 per hour & benefits (Rate of pay rising to £14.83 per hours from October 2026) 22.5 hours per week, within the hours of Monday - Sunday 7am- 11pm. Opening, closing and weekend shifts will be expected., The impact you can make with Henderson Group goes far beyond your day to day. You will be part of a business supporting defibrillator installations and school sports days. You will have the balance necessary to enjoy your job and your life. We will help you to feel proud of what you do and achieve. And we will be here to celebrate your success. Our business has been recognised externally for delivering excellence in employment. We value employee development and heavily invest in our people. Benefits include attractive pay, employee assistance programme, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company-owned stores and many more. 22.5 hours per week, within the hours of Monday - Sunday 7am-11pm. Opening, closing and weekend shifts will be expected.