Team Leader - Property Sales (Touchstone)

Places for People; England; Sur place; GBP 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Salary review yearly

Training and development

Huge discounts and offers from shops,?

Résumé du poste

Places for People is seeking a leader to head a specialist Property Sales team delivering sales and resale services for external clients. You’ll oversee Shared Ownership resales, staircasing, lease extensions and related property transactions, ensuring progress meets legal, regulatory and client requirements.

You will monitor workloads, service levels, quality and customer outcomes while providing technical guidance and acting as the team’s escalation point.

Qualifications

• Experience managing a customer-facing property sales, housing, leasehold or conveyancing service.
• Knowledge of Shared Ownership resales, staircasing, lease extensions and legal/administrative stages of property transactions.
• Experience delivering services for external clients against contractual requirements and performance measures.
• Experience developing colleagues, managing performance, allocating workloads and maintaining service quality.
• Ability to interpret leases, legal agreements and regulatory information and monitor risk.

Responsabilités

• Lead and develop a specialist Property Sales team delivering sales and resale services for external clients.
• Oversee Shared Ownership resales, staircasing, lease extensions and other property transactions.
• Monitor workloads, service levels, quality and customer outcomes; provide technical guidance.
• Act as the team’s first point of escalation for complex issues.
• Collaborate with clients, solicitors, valuers and internal teams to resolve risks and delays.
• Identify practical improvements to services and the customer journey.

Connaissances

Customer-focused service

People management

Shared Ownership resales

Lease extensions knowledge

Formation

A-Level standard or equivalent experience

Description du poste

As the UK's leading Social Enterprise, we move lives forward every day by building, managing and supporting thriving Communities. From new homes, social housing and student accommodation to leisure, education and Community initiatives, our work makes a positive difference to millions of People across the UK. And that takes People who care about doing the right thing. People who are ambitious, ready to grow and motivated to make a difference through the work they do.

We're looking for Colleagues who bring energy, curiosity and ownership. People who enjoy being challenged, support those around them and want to keep raising the bar. Because when we perform at our best, we create more opportunities to invest in our Customers, our Communities and each other.

Experience matters, but it's only part of the story. If you share our values and want to build a career where your work has real impact, we'd love to hear from you.

For over 30 years, Touchstone has helped People and places thrive through expert property management. As part of Places for People, we combine experience, ambition and a People-first approach to create better experiences for our Customers and the homes we manage.

More About Your Role

You’ll lead and develop a specialist Property Sales team delivering sales and resale services for external clients. You’ll oversee Shared Ownership resales, staircasing, lease extensions and other property transactions, making sure cases progress accurately and meet legal, regulatory, contractual and client requirements. You’ll monitor workloads, service levels, quality and customer outcomes, while providing technical guidance and acting as the team's first point of escalation. Working closely with clients, solicitors, valuers and internal teams, you’ll resolve risks and delays and identify practical ways to improve services and the customer journey.

Essential Criteria

• Experience managing or supervising a customer-focused property sales, housing, leasehold or conveyancing service.
• Working knowledge of Shared Ownership resales, staircasing, lease extensions and the legal and administrative stages of property transactions.
• Experience delivering services for external clients against contractual requirements, service levels and performance measures.
• Experience developing colleagues, managing performance, allocating workloads and maintaining service quality.
• Experience interpreting leases, legal agreements, policies or regulatory requirements and using management information to monitor performance and risk.

More about you

You’ll bring practical knowledge of property transactions and the confidence to support colleagues with sensitive, unusual or higher-risk cases. You can work effectively with solicitors, valuers and other professional partners, interpret detailed legal and regulatory information and turn it into clear actions. You’ll be organised and comfortable balancing competing priorities while maintaining accurate, auditable records. Experience in affordable housing, Shared Ownership, quality assurance, complaints management or mobilising a new client service would be beneficial. You’ll be educated to A-Level standard or able to demonstrate equivalent professional experience.

What You’ll Get

We know rewarding work deserves rewarding benefits. That's why, alongside a competitive salary, you’ll have access to a package designed to support you at work and beyond.

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

• Competitive salary, with a salary review yearly
• Training and development
• Extra perks including huge discounts and offers from shops, cinemas and much more.

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided you meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.

Armed Forces

We are proud to support the Armed Forces Covenant. Places for People will guarantee an interview for any candidate who is serving or has formerly served in the Armed Forces, as a reservist, armed forces veteran (including the wounded, injured and sick), cadet instructor and military spouse/partner and who meets the essential criteria for the vacancy.

Disability Confident

We are proud to be a member of the Disability Confident scheme certified as Level 2 Disability Confident Employer. This helps us to successfully employ and retain people with disabilities and health conditions. Disabled applicants who meet the essential criteria for a vacancy will be guaranteed an interview. The Equality Act 2010 (Disability Discrimination Act 1995 for NI) defines a disabled person as someone who has a physical or mental impairment that has sa substantial and long-term negative effect on their ability to do daily activities.

Neurodivergent

Neurodiverse individuals have highly valuable skills, and we recognise that a traditional interview process sometimes works against them and doesn’t allow them to self-advocate. Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.