IT Service Desk Engineer

Places for People; Preston; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Pension with matched contributions up

35 days annual leave with option toBuy

Cashback plan for healthcare costs

2% bonus scheme

Training and development

Employee discounts

Job summary

Places for People is seeking an enthusiastic Service Desk professional to join our IT Service Management team in the UK. You will provide first-line technical support to end users, handling incidents across phone, online, and face-to-face channels, while ensuring data security and policy compliance.

You will maintain accurate incident records, assist with knowledge sharing, and liaise with stakeholders at varying levels of experience to resolve issues promptly and professionally.

Qualifications

• Experience in a Service Desk role.
• Strong communication and stakeholder liaison.
• Proficiency with MS 365 and ITSM tools.

Responsibilities

• Provide technical support to end users via phone, online or face to face.
• Resolve IT issues and adhere to security policies.
• Maintain incident documentation and enable knowledge sharing.

Skills

Service desk experience

O365 knowledge

Communication skills

Stakeholder liaison

Tools

Jira Service Management

ServiceNow

ManageEngine

Microsoft Intune

Microsoft Entra ID

Active Directory

Job description

As the UK's leading Social Enterprise, we move lives forward every day by building, managing and supporting thriving Communities.

From new homes, social housing and student accommodation to leisure, education and Community initiatives, our work makes a positive difference to millions of People across the UK.

And that takes People who care about doing the right thing. People who are ambitious, ready to grow and motivated to make a difference through the work they do.

We're looking forColleagues who bring energy, curiosity and ownership. People who enjoy being challenged, support those around them and want to keep raising the bar. Because when we perform at our best, we create more opportunities to invest in our Customers, our Communities and each other.

Experience matters, but it's only part of the story. If you share our values and want to build a career where your work has real impact, we'd love to hear from you.

More About The Team

The Service Management team are the foundation of the IT function, responsible for delivering a high-quality front of house IT service that continuously improves the customer experience. This is an exciting time to join a growing business function and join an area which is responsible for the continually improving the delivery of IT services and performance.

More About Your Role

Reporting to the Service Desk Manager, you will play a key role in providing technical support to end users and resolving any IT issues which may arise. Youwill possess a positive attitude and be comfortable liaising with stakeholders across the wider business. This will be done over the phone, online or face to face. You will also adhere to policies and procedures as well as security protocols to ensure compliance and protect sensitive data.

In addition, you will accurately maintain documentation of incidents and solutions to facilitate efficient problem solving and knowledge sharing.

The working shifts are for this role are either 8am to 4pm or 9am to 5pm.

At Places for People, are we committed to a safe working environment so a basic DBS check is mandatory.

More About You

The ideal candidate will have a proven track record of working in a Service Desk role. You will be comfortable dealing with stakeholders at varying levels of experience and be able to resolve issues in a timely and efficient manner.

Experience & Skills

• Experience of performing a Service Desk role,
• Knowledge of MS Products including O365,
• Experience with ITSM tools such as Jira Service Management, ServiceNow, and ManageEngine.
• Experience with technologies such as Microsoft Intune, Microsoft Entra ID, and Active Directory
• Excellent communication skills and proven ability to liaise with a range of stakeholders.
  
  

The Benefits

We know rewarding work deserves rewarding benefits. That's why, alongside a competitive salary, you'll have access to a package designed to support you at work and beyond.

You'll receive:

• Competitive salary, with a salary review yearly
• Pension with matched contributions up to 7%
• Excellent holiday package – up to 35 days annual leave with the option to buy or sell leave
• Cashback plan for healthcare costs – up to £500 saving per year
• A bonus scheme for all colleagues at 2%
• Training and development
• Extra perks including huge discounts and offers from shops, cinemas and muchmore
  
  

What's next?

If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please email the recruitment team

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided you meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on

Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.

If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.

We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking.

If you are a recruitment agency please note we operate a PSL and do not take cold calls

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities

Further Links

Armed Forces - We are proud to support the Armed Forces Covenant. Places for People will guarantee an interview for any candidate who is serving or has formerly served in the Armed Forces, as a reservist, armed forces veteran (including the wounded, injured and sick), cadet instructor and military spouse/partner and who meets the essential criteria for the vacancy.

Disability Confident - We are proud to be a member of the Disability Confident scheme certified as Level 2 Disability Confident Employer. This helps us to successfully employ and retain people with disabilities and health conditions. Disabled applicants who meet the essential criteria for a vacancy will be guaranteed an interview. The Equality Act 2010 (Disability Discrimination Act 1995 for NI) defines a disabled person as someone who has a physical or mental impairment that has sa substantial and long-term negative effect on their ability to do daily activities.

Neurodivergent – Neurodiverse individuals have highly valuable skills, and we recognise that a traditional interview process sometimes works against them and doesn’t allow them to self-advocate. Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.