CEP Product Owner & Business Analyst

Places for People; England; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Employer pension (matched up to 7%)

Bonus scheme (2%)

35 days holiday (incl. bank holidays)

Healthcare cashback

Wellbeing and EAP access

Gym membership

Life assurance

Training & career progression

Job summary

Places for People is seeking a capable CEP Product Owner & Business Analyst to drive the Customer Engagement Platform roadmap, aligning priorities with customer, commercial and operational goals.

You will collaborate with Customer Experience, Commercial, Marketing, IT and Data teams to translate business needs into actionable requirements and deliver customer engagement capabilities.

Qualifications

• Experience in owning and managing a product roadmap and backlog.
• Experience writing user stories, process maps and acceptance criteria.
• Experience coordinating testing and business readiness activities.

Responsibilities

• Lead discovery workshops and prioritise the product backlog.
• Define customer journeys, service messaging, segmentation and reporting.
• Drive value through customer acquisition, retention, engagement and data initiatives.
• Oversee supplier relationships and ensure platform adoption across stakeholders.

Skills

Product ownership

Business analysis

CRM analysis

Stakeholder management

User stories

Tools

CRM systems

Job description

As the UK's leading Social Enterprise, we move lives forward every day by building, managing and supporting thriving Communities. From new homes, social housing and student accommodation to leisure, education and Community initiatives, our work makes a positive difference to millions of People across the UK. And that takes People who care about doing the right thing. People who are ambitious, ready to grow and motivated to make a difference through the work they do.

We're looking for Colleagues who bring energy, curiosity and ownership. People who enjoy being challenged, support those around them and want to keep raising the bar. Because when we perform at our best, we create more opportunities to invest in our Customers, our Communities and each other.

Experience matters, but it's only part of the story. If you share our values and want to build a career where your work has real impact, we'd love to hear from you.

More About Your Role

As our CEP Product Owner & Business Analyst, you'll take ownership of the Customer Engagement Platform roadmap, ensuring investment and delivery priorities align with customer, commercial and operational objectives. You'll work closely with stakeholders across Customer Experience, Commercial, Marketing, IT and Data teams to identify business needs, translate them into clear requirements and drive the successful delivery of customer engagement capabilities.

You'll lead discovery workshops, manage and prioritise the product backlog, define customer journeys, service messaging, segmentation, reporting and automation requirements, and act as the key business decision-maker for platform priorities. You'll also oversee supplier relationships, coordinate testing and business readiness activities, and measure the value delivered through customer acquisition, retention, engagement and Single Customer View initiatives. A key part of the role is ensuring successful adoption of the platform through stakeholder engagement, training and continuous improvement.

At Places for People we are committed to a safe working environment so a basic DBS check is mandatory.

Essential Criteria

• Experience in Product Ownership, Business Analysis, CRM Analysis, Customer Engagement Platforms or a similar role within a Leisure facility or housing association,
• Proven experience owning and managing a product roadmap and backlog, translating business needs into prioritised and testable requirements,
• Experience writing user stories, process maps, functional specifications and acceptance criteria,
• Experience managing stakeholders and suppliers while supporting testing, implementation and business adoption activities,
• Experience defining, measuring and reporting on commercial, customer, operational or data quality outcomes.

More About You

You're an experienced Product Owner or Business Analyst who enjoys solving business problems through technology, process improvement and customer insight. You'll be comfortable working across multiple stakeholder groups, balancing competing priorities and making evidence-based decisions that deliver measurable outcomes.

You have a strong understanding of requirements gathering, backlog management and solution delivery, with the ability to translate complex business needs into clear and actionable requirements. You'll bring a commercial mindset, excellent analytical skills and a proactive approach to continuous improvement. Just as importantly, you'll be passionate about customer experience, data-driven decision making and helping colleagues adopt new capabilities successfully.

What You'll Get

We know rewarding work deserves rewarding benefits. That's why, alongside a competitive salary, you'll have access to a package designed to support you at work and beyond.

• Pension with matched contributions up to 7%
• Bonus scheme for colleagues at 2%
• 35 days holiday (including bank holidays) with the option to buy or sell days
• Healthcare cashback plan for everyday medical costs, with private GP and health support services available
• Comprehensive wellbeing support including counselling, flu jabs, our Employee Assistance Programme (EAP) and access to our Wellbeing Hub, supporting your mental, physical and financial wellbeing
• Access to Our Place Rewards, offering discounts and savings on groceries, travel, shopping, home products and other lifestyle purchases
• Ongoing training, professional qualifications, internal development programmes and career progression opportunities
• Recognition programmes including Star Awards and Colleague Awards, celebrating achievements and recognising great work
• Strong focus on inclusion, wellbeing and colleague engagement
• Free membership to Places Gyms
• Life Assurance to provide financial security for your loved ones, alongside access to will writing services to help you plan for the future with confidence

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities

Armed Forces

We are proud to support the Armed Forces Covenant. Places for People will guarantee an interview for any candidate who is serving or has formerly served in the Armed Forces, as a reservist, armed forces veteran (including the wounded, injured and sick), cadet instructor and military spouse/partner and who meets the essential criteria for the vacancy.

Disability Confident

We are proud to be a member of the Disability Confident scheme certified as Level 2 Disability Confident Employer. This helps us to successfully employ and retain people with disabilities and health conditions. Disabled applicants who meet the essential criteria for a vacancy will be guaranteed an interview. The Equality Act 2010 (Disability Discrimination Act 1995 for NI) defines a disabled person as someone who has a physical or mental impairment that has sa substantial and long-term negative effect on their ability to do daily activities.

Neurodivergent

Neurodiverse individuals have highly valuable skills, and we recognise that a traditional interview process sometimes works against them and doesn’t allow them to self-advocate. Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.

Company Culture

We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can’t promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.

Recruitment process

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We’re happy to work with you to ensure you have the opportunity to perform at your best.