Team Leader - Platform, Retail and Multifunctional - Talent bank - Coventry - INTERNAL ONLY

First Trenitalia West Coast Rail; Coventry; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Final salary pension

Free travel on Avanti West Coast for你

Privilege Travel card (75% off other)

30 days holiday rising with service

10 free journeys on other First Group

Job summary

Avanti West Coast is seeking a Team Leader to support the Station Manager at Coventry within a Talent Bank covering Platform, Retail and Multifunctional roles. The position emphasizes leading teams, safety, and exceptional customer service across shifts.

The role involves close collaboration with the Station Manager, coordinating resources, supervising staff, and maintaining high standards of operation across the network, including weekends and varying duties.

Qualifications

• Experience leading teams in a customer-facing or operational environment.
• Ability to coordinate resources and supervise staff during shifts.
• Strong commitment to safety, service delivery and regulatory compliance.

Responsibilities

• Ensure safety and efficiency on station platforms and through checks, inspections and audits.
• Deliver outstanding customer service, especially during disruptions or service changes.
• Support the Station Manager with daily HR issues, contractor coordination and premises management.
• Train despatch procedures and ensure correct and safe train dispatch to prevent delays.

Skills

Leadership

Customer service

Safety awareness

People management

Job description

This role is only open to candidates who are current Avanti West Coast Employees. Any applications made by external candidates for internal only roles will not be considered and will be withdrawn from the process.

Our Stations team at Coventry are looking for enthusiastic individuals to join our Team Leaders - Talent Bank

The Talent Bank will cover Platform, Retail, and Multifunctional acrossa range of contract types, including permanent, Secondment, Fixed Term, Full time and part time

At Avanti West Coast it is our mission to be the transport of choice, connecting our customers and communities across the West Coast.

Are you PASSIONATEabout delivering excellent customer service with INTEGRITY?Do you have an AMBITIOUSdrive to make a genuine difference to others? Are you ready to step into a dynamic leadership role where safety and exceptional customer service are your top priorities?

We’re looking for a COMMITTEDindividual to work alongside the station Manager to support the smooth operation of the station by setting new standards for customer experience and operational excellence across our network to the communities we serve.

With over 500,000 customers traveling weekly, no two days are the same! You’ll play a vital role in ensuring a safe and effective workplace for both staff and customers. Expect shift work, some weekends, and close collaboration with your team and the station manager.

This is a highly exciting role with extra responsibility. This is your chance to deliver outstanding service.

As a Team Leader you will:

• Ensure Safety and Efficiency:Monitor station platform procedures and conduct safety/security checks, inspections, and audits to maintain a secure environment.
• Deliver Outstanding Customer Service:Coordinate all customer service activities, especially during disruptions, to meet company specifications and passenger charter requirements.
• Support the Station Manager:Manage day-to-day human resource issues, contractors, and premises, ensuring all work is carried out to specified standards.
• Train Despatch:Assist with the correct and safe method of train despatch, preventing avoidable delays.

We are looking for someone committed to high safety and customer service standards, with strong coordination and management skills, and the ability to work closely with others and support the team effectively.

In this role you can bring yourAUTHENTICself.We want you to be you!

Please note Platform and Multifunctional roles are safety critical positions and you will need to pass a safety critical medical and a safety awareness assessment to be considered for these roles

Retail roles are non-safety Critical and only new entrants will require a medical (unless multifunctional)

As well as working with a fantastic team you will also receive: -

• Final salary pension
• Free travel on Avanti West Coast for you/spouse/partner/dependents
• Privilege Travel card (75% off other train operators fares for leisure travel)
• 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
• 10 free journeys on other First Group Train Operators

Be You. With Us.

At Avanti West Coast, we believe our strength comes from the unique perspectives, experiences and backgrounds of our people. We are proud to build a workplace where diversity is embraced, and everyone is supported to thrive.

We welcome individuals of all races, religions, ages, genders, gender identities, sexual orientations and abilities. Our goal is to reflect the communities we serve and create an environment where everyone feels valued and heard.

When you join Avanti West Coast, you become part of a close-knit team that encourages authenticity. We want you to bring your whole self to work. No need to change who you are to fit in. Your individuality is what makes us better.

We celebrate it, we respect it and we put it to great use.

Our Avanti West Coast Values

Passionate-We foster a culture where everyone is driven by our mission and are dedicated to achieving it together.

Committed- We are committed to safety, reliability and delivering the very best for our customers, our colleagues, stakeholders and the industry.

Integrity- We believe in taking responsibility for our reactions and decisions to ensure we do the right thing even when it is difficult to do and hold others accountable for doing the same.

Ambitious- We strive to be the best and are curious to new ways of working within our business and the wider industry.

Authentic- We are genuine, caring and grounded individuals that operate and communicate with openness, trust and clarity.