Station Manager

Avanti West Coast; Nottingham; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading transport provider in the UK is seeking a Station Manager to join their team in the North West. In this role, you will lead and develop high-performing teams to deliver exceptional customer experiences while managing station performance and driving operational excellence. Ideal candidates thrive in fast-paced environments and are passionate about people, performance, and customer satisfaction. Join us to make a real impact in shaping the future of travel.

Qualifications

• Experience in leading high-performing teams in fast-paced environments.
• Proven ability in managing budgets and revenue.
• Strong communication skills for relationship building.

Responsibilities

• Lead teams to deliver exceptional customer experiences.
• Create a strong safety culture and ensure compliance.
• Manage station performance, budgets, and revenue.
• Lead through disruption to keep customers moving
• Build relationships with colleagues and trade unions
• Drive improvements to enhance the customer journey

Skills

Leadership

Team development

Customer experience

Operational excellence

Job description

Ready to lead, inspire and make a real impact?

We’re building our Station Manager Talent Bank in the North West and are looking for experienced people leaders and business managers to join us at Avanti West Coast.

Our North West stations include Crewe, Warrington Bank Quay, Wigan North Western, Stockport, Stoke-on-Trent, Macclesfield, Preston, Liverpool and Runcorn.

As a Station Manager, you’ll take full accountability for your station — leading teams, delivering exceptional customer experiences and driving operational excellence. You’ll champion our ambition to be the transport provider of choice, connecting customers and communities along the West Coast.

What you’ll be doing:

• Leading and developing high-performing teams
• Creating a strong safety culture and ensuring compliance
• Managing station performance, budgets and revenue
• Leading through disruption to keep customers moving
• Building strong relationships with colleagues and trade unions
• Driving improvements that enhance the customer journey

We’re looking for leaders who thrive in fast-paced environments, embrace change and know how to bring people with them.

If you’re passionate about people, performance and customer experience, we’d love to hear from you.

👉 Apply now and help shape the future of travel with Avanti West Coast.

If this opportunity excites you then we want to hear from you!

Take a look at the Role Profile and apply and make a difference at Avanti West Coast.