Revenue Protection Inspector- Talent Bank- Wolverhampton

Avanti West Coast; Wolverhampton; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Final salary pension

Free travel on Avanti West Coast for你/

Privilege Travel card (75% off fares)

30 days holiday rising to 37 days

10 free journeys on other First Group?

Job summary

Avanti West Coast is seeking enthusiastic individuals to join our Revenue Protection team as a Revenue Protection Inspector based at Wolverhampton. You will support On Board and Station teams to ensure safe, smooth travel while protecting revenue and delivering excellent customer service.

Join a team committed to safety, reliability and outstanding customer experience across our network. This role offers opportunities to learn and grow within a dynamic railway environment.

Qualifications

• Excellent customer service and communication skills.
• Ability to work as part of a safety-conscious team.

Responsibilities

• Provide highest level of service within Security & Revenue Protection.
• Collaborate with On Board and Station teams to ensure safe journeys for customers.
• Safeguard revenue by advising customers and handling incidents.
• Assist customers with travel needs and clear information at all times.
• Support during service disruptions with timely advice and assistance.

Job description

We are looking forenthusiastic individuals to join our Revenue Protection team as a Revenue Protection Inspector based at Wolverhampton.

We reserve the right to withdraw this advert at any time due to high volumes of applications

At Avanti West Coast it is our mission to be the transport of choice, connecting our customer and communities across the West Coast.

Are youPASSIONATEabout delivering excellent customer service withINTEGRITY? Do you have anAMBITIOUSdrive to make a genuine difference to others?

Then THIS is THE opportunity for YOU!

Here at Avanti West Coast, we are pushing the boundaries to set new standards for customer experience and operational excellence across our network to the communities we serve. No day on the railway is the same, with over 500,000 customers travelling on our network weekly. Our Revenue Protection Inspectors areCOMMITTEDto keeping our customers safe while travelling with Avanti. They support both the On Board and Stations teams to allow customers to Travel across our network seamlessly and comfortably.

In this role you can bring yourAUTHENTICself to make our customers experience memorable as they travel through our stations.We want you to be you!

What is the purpose of the job?

• To be a key player within the Revenue Protection Team by providing the highest level of service encompassing the roles and responsibilities of both Security & Revenue Protection.
• Collaborate with On Board and Station teams to ensure every customer enjoys a safe, relaxing journey with a warm, friendly, and professional touch.
• Safeguard our revenue by providing exceptional customer service.
• Assist customers with their travel needs, offering clear and accurate information at all times.
• Provide expert ticket advice to both colleagues and customers.
• Support during service disruptions and emergencies, offering timely advice and assistance to customers. Using initiative to find solutions and ensure customer satisfaction.

If there's nothing you like better than learning new things and meeting new people, then you could be just who we're looking for.

Take a look at therole profile here.

As well as working with a fantastic team you will also receive: -

• Final salary pension
• Free travel on Avanti West Coast for you/spouse/partner/dependents
• Privilege Travel card (75% off other train operators fares for leisure travel)
• 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
• 10 free journeys on other First Group Train Operators

At Avanti West Coast, we value the differences that make each of us outstanding! Avanti West Coast recognises the benefits of building a diverse workforce and employing people from diverse backgrounds, which includes their race, religion, age, gender, gender identity, disability, and sexual orientation.

Everyone who joins Avanti West Coast becomes part of our close-knit team. We're committed to ensuring that Avanti West Coast is inclusive, a place where people are encouraged to be themselves, and not an edited version to fit in. A place where differences are encouraged, recognised, accepted and put to good use.

Our Avanti West Coast Values

Passionate

We foster a culture where everyone is driven by our mission and are dedicated to achieving it together.

Committed

We are committed to safety, reliability and delivering the very best for our customers, our colleagues, stakeholders and the industry.

Integrity

We believe in taking responsibility for our reactions and decisions to ensure we do the right thing even when it is difficult to do and hold others accountable for doing the same.

Ambitious

We strive to be the best and are curious to new ways of working within our business and the wider industry.

Authentic

We are genuine, caring and grounded individuals that operate and communicate with openness, trust and clarity.