Legal Administration Team Leader

TN United Kingdom; Sheffield; On-site; GBP 26,000 - 33,000; Full time

Job summary

An established industry player is seeking a Legal Administration Team Leader to join their estate planning administration team. This full-time role involves managing a dedicated team to ensure high standards of service for legal teams and customers. You will have the opportunity to analyze performance data, lead improvements, and foster a supportive environment for your team. With a commitment to ethical practices and community building, this organization offers excellent benefits and a chance to grow within a purpose-driven environment. If you have a passion for legal services and team leadership, this role is perfect for you.

Benefits

Pension with up to 10% employer contributions

Incentive scheme up to 10%

28 days holiday plus bank holidays

Wellbeing benefits

Coaching and training support

Discounts on Co-op products and services

Qualifications

• Experience as a legal administrator or previous team leader experience.
• Ability to lead, support, and develop a diverse team.

Responsibilities

• Manage a team of administrators to deliver high standards of service.
• Analyze performance data and continuously improve services.

Skills

Legal Administration

Team Leadership

Excel Skills

Customer Service

Organizational Skills

Job description

Legal Administration Team Leader, Sheffield

Client: Co-op

Location: Sheffield, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 3bb8742e3efb

Job Views: 6

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description:

Legal Administration Team Leader – Estate Planning

£26,000-£33,000 plus excellent benefits (Work Level 6B)

Sheffield, S9 3QS – office based – free on-site parking.

Full time, 37.5 hours. Monday-Friday

Due to continued growth of the department, we’re looking for a team leader to join our estate planning administration team at Co-op Legal Services.

In this role, you’ll manage a team of administrators to deliver high standards of service and support to our legal teams and customers. You’ll analyze performance data and continuously improve our services. If you have the skills we’re looking for, we can offer you the opportunity to grow and develop in an ethical legal business.

What you’ll do

• Take responsibility for the delivery of operational work, leading and empowering your team to deliver an excellent service and meet set SLAs.
• Prioritize your own and your team’s workload.
• Provide training to develop the team and support recruitment.
• Stay informed of changes within Group Co-op and Co-op Legal Services, communicating these effectively with your team through regular team huddles.
• Prepare weekly and monthly management reports on team performance, using these to identify opportunities for improvement.

This role would suit people who have

• Experience as a legal administrator or previous team leader experience in a professional services industry.
• The ability to inclusively lead, support, develop, and engage a diverse team.
• Good Excel skills with the ability to analyze processes and data to identify continuous improvement opportunities.
• The ability to manage and plan your own and the team’s workload to deliver on service levels in a fast-paced environment.
• Highly organized with strong attention to detail and experience in handling large volumes of paperwork and inbound calls.
• Excellent relationship building and customer service skills, both in person and on the phone.

Why Co-op?

Here you’ll do work that matters. We’re a purpose-driven organization committed to building stronger communities. Benefits include:

• A pension with up to 10% employer contributions.
• Incentive scheme up to 10% after probation.
• 28 days holiday plus bank holidays (rising to 32 in line with service).
• Wellbeing benefits supporting your physical, financial, and mental health.
• Coaching, training, and support such as study leave to develop your skills and progress your career.
• Discounts on Co-op products and services.