Team Leader - Nights

JR United Kingdom; Luton; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading logistics company seeks an operations manager to supervise teams, ensuring operational efficiency and customer satisfaction. The role requires outstanding communication and people management skills, resilience, and the ability to adapt in a fast-paced environment. You'll drive continuous improvement and maintain high productivity standards while fulfilling health and safety compliance.

Qualifications

• Experienced in people management and customer relationship coaching.
• Strong analytical and problem-solving skills.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Managing daily operations and team development.
• Creating and maintaining KPI and management reports.
• Overseeing compliance with health & safety standards.

Skills

Communication

Teamwork

People Management

Customer Relationship Coaching

Analytical Skills

Problem Solving

Resilience

Adaptability

Tools

Microsoft Office

Health & Safety Management

Job description

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Client:

Location:

luton, bedfordshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

07.06.2025

Expiry Date:

22.07.2025

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Job Description:

You will be working for a Top 50 global freight forwarder, with 97 offices in 25 countries, providing access to logistics professionals worldwide. We leverage enthusiasm, experience, and resources to reduce costs, improve product availability, and increase responsiveness throughout our client's global supply chains.

Reporting directly to the Shift Manager, the successful individual will be responsible for supporting the management team in delivering the operation effectively to satisfy customer needs and meet standards and timescales. This is a highly autonomous and fast-paced role requiring flexibility, attention to detail, and motivation.

Job Purpose:

To manage staff to ensure operations align with the company's vision and customer SLA, managing customer service aspects and resolving issues promptly to prevent service failure, while promoting organizational goals.

Duties include but are not limited to:

• Managing daily operations and team development.
• Creating and maintaining KPI and management reports.
• Overseeing processes to ensure targets are met or exceeded.
• Achieving high standards of productivity, quality, and stock accuracy.
• Fostering respect among team members.
• Analyzing stock and updating management and customers.
• Building effective communication with stakeholders.
• Prioritizing work to meet deadlines within budget.
• Motivating staff and maintaining operational standards.
• Promoting continuous improvement and training.
• Ensuring health & safety compliance and conducting audits.
• Maintaining housekeeping standards.
• Responding to customer requests constructively.
• Escalating issues to senior management timely.
• Performing additional duties as needed, with flexibility for peak periods.

Skills and experience required:

• Excellent communication and teamwork skills.
• Experienced in people management.
• Customer relationship coaching/mentoring.
• Analytical and problem-solving skills.
• Resilience and adaptability.
• Proficiency in Microsoft Office and health & safety management.
• Ability to work under pressure and meet deadlines.