Meeting & Events Operations Team Leader

International Students House (London); London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a leading organization to manage the operations of diverse events while delivering excellent customer service. As the Meeting & Events Operations Team Leader, you will coordinate activities, supervise staff, and interact with clients to ensure outstanding event experiences. This full-time position requires flexibility and a commitment to quality service, all contributing to a vital mission of supporting students globally.

Benefits

28 days' holiday including bank holidays

Additional holiday with length of service

Pension scheme with significant employer contributions

Food allowance per shift

Health cash plan after probation

Interest-free annual travel loan after probation

Qualifications

• Previous experience in event or conference operations.
• Supervisory experience required.
• Flexibility to work irregular hours.

Responsibilities

• Liaise with clients and ensure event satisfaction.
• Supervise porter team during setups and takedowns.
• Maintain high standards of service and equipment.

Skills

Audio-visual expertise

Customer service skills

Leadership

Job description

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International Students House (London) provided pay range

This range is provided by International Students House (London). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

About ISH Venues

ISH Venues is part of International Students House (ISH), a well-established London student centre offering accommodation, social spaces, and support services for British and international students. Our venue includes eight versatile event spaces used by a wide range of clients, including charities, local authorities, corporate partners, and international organisations.

We also collaborate with our entertainment brand, 229 The Venue, hosting live music, club nights, and entertainment events. The synergy between ISH Venues and 229 makes this role fast-paced, diverse, and collaborative.

Profits from both brands directly support our charitable mission: helping students from low socioeconomic backgrounds with financial and well-being support. Our vision to foster international friendship and positive change continues to guide us, as it has since 1917.

Role Overview

As Operations Team Leader, you’ll play a vital role in delivering smooth, professional events. You’ll work hands-on to prepare meeting rooms and support technical needs, supervise the porter team, liaise with clients, and ensure a high standard of service throughout.

You’ll be the go-to person in the absence of the Operations Supervisor and ensure events are set up, run efficiently, and leave a positive impression on all attendees.

Key Responsibilities

Client Liaison

• Act as the client’s main point of contact on event days
• Conduct event briefings and fire safety introductions
• Check on client satisfaction throughout the event
• Coordinate with catering and internal teams for seamless service
• Build positive relationships to encourage repeat business
  
  

Technology & Equipment

• Set up AV and hybrid technical equipment
• Troubleshoot issues or liaise with external technicians
• Maintain equipment condition and assist with stocktakes
• Report needs or faults to the Operations Supervisor
  
  

Team Supervision

• Supervise porters in room setups and takedowns
• Monitor and report poor performance or safety breaches
• Ensure appropriate uniform and PPE usage
  
  

Room Set-Ups

• Prepare rooms in line with client specifications
• Handle furniture and equipment safely
• Maintain high standards of cleanliness and presentation
• Keep storage areas tidy and damage-free
• Display marketing, welcome, and H&S materials as required
  
  

Administration

• Follow clear handovers and instructions
• Prepare client signage and floor plans
• Assist in daily site inspections for H&S and facility issues
  
  

Sales Support

• Update event changes in the Rendezvous booking system
• Record additional chargeable items for client approval
• Take calls and log information for the sales team
• Support show rounds with technical expertise
  
  

Health & Safety

• Follow departmental risk assessments and safe working practices
• Monitor manual handling practices
• Report defects and risks promptly
  
  

Required Experience & Skills

• Previous experience in event or conference operations
• Confident with audio-visual and sound equipment
• Excellent communication and customer service skills
• Leadership or supervisory experience
• Professional, calm under pressure, and tactful
• Flexibility to work irregular hours (including evenings and weekends)
• Commitment to diversity, equity, and inclusion
  
  

Hours of Work

• Full-time (40 hours)
• Includes evening and weekend shifts depending on event needs
  
  

Salary & Benefits

• 28 days’ holiday (including bank holidays, pro-rata)
• Additional holiday allowance with length of service (up to 25 days)
• Pension scheme: 6% employee / 16% employer contributions
• £3.00 food allowance per shift
• Access to a company-sponsored health cash plan (after probation)
• Interest-free annual travel loan (after probation)
• Sage employee benefits platform
  
  

Apply Now

Join ISH Venues and play a part in transforming the lives of students worldwide. You'll help deliver high-quality events while contributing to a charitable mission with over a century of impact.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Restaurants

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