Team Leader Estee Lauder Harrods London

The Estée Lauder Companies Inc.; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading retail company seeks a Team Leader for their Estee Lauder counter at Harrods in London. The role involves managing a high-performing team, executing strategic business plans, and enhancing customer relationships to drive sales. Ideal candidates will have substantial retail management experience and a passion for beauty products.

Benefits

Competitive industry salary

Commission scheme

Product discount

Training & development

Qualifications

• Proven retail management experience or assistant retail management.
• Experience in setting sales and customer service targets.
• Flexible availability across days and hours.

Responsibilities

• Support the store manager in managing the team and executing business plans.
• Maximize sales through excellent service and retail standards.
• Plan and implement local marketing and events initiatives.

Skills

Retail management

Customer service

Team leadership

Sales analysis

Job description

Join to apply for the Team Leader Estee Lauder Harrods London role at The Estée Lauder Companies Inc.

3 days ago Be among the first 25 applicants

Join to apply for the Team Leader Estee Lauder Harrods London role at The Estée Lauder Companies Inc.

Get AI-powered advice on this job and more exclusive features.

Estée Lauder is the flagship brand of The Estée Lauder Companies Inc. Founded by Mrs. Estée Lauder, the brand today continues her legacy of creating the most innovative, sophisticated, high-performance skin care and makeup products and iconic fragrances — all infused with a deep understanding of consumers needs and desires.

This is an exceptional opportunity for you to support the store/counter manager in managing the team. You will have partial accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.

Compensation And Benefits

• Competitive industry salary
• Commission scheme
• Product discount
• Training & development
  
  

Qualifications

You will have:

• Proven retail management/assistant retail management experience preferably within beauty or a fast-paced retail environment
• Experience setting sales and customer service targets, sales analysis and staff scheduling
• Experience of creating and executing in-store events
• Flexible availability across days/hours. We want all of our team to have a good work-life balance, please discuss your availability further with the hiring manager before/during the interview.
• Proof of right to live and work in the country
  
  

Description

The Counter Lead is responsible for supporting their Brand in for supporting the Brand in driving sales turnover and market share through consistently remaining consumer focused.

They are accountable for achieving this by

• reflecting a credible and professional Brand image to all internal and external consumers at all times
• maximising sales through selling, providing excellent service and retail standards
• contributing to efficiencies through adhering to store/Brand//Company Procedures and guidelines
• Understand daily/weekly targets
• Ensure personal awareness of all additional sales avenues i.e. eventing, Omni and digital channels, etc.
• Keep up to date with competitor activities and missed opportunities
• Effectively social media, leveraging opportunities to drive the business, protect and enhance the Brand image.
• Deliver the Brand Strategy, ensuring the delivery of an effective local plan
• Plan and implement local marketing & events initiatives, aligned to Retailer activity.
• Deliver excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mind⁃set and a surprise and delight culture
• Be an Ambassador for the Brand ⁃ lead the way to ensure Brand values are represented and bought to life.
• Ensure all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Area Manager where appropriate
• Use digital tools to ensure knowledge is kept up to date
• Deliver a consumer recruitment and retention strategy to grow a loyal consumer base.
• Develop up to date knowledge of product in order to ensure we deliver an industry leading experience and the product meets the consumer's needs. Operations
• Plan to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing)
• Review retail standards on a daily basis ensuring they are maintained to the required standard
• Ensure deliveries, stock movements and associated administration are completed within agreed Company timeframes
• Ensure that all auditable processes and administration are actioned to Company guidelines and take corrective action in highlighted areas of risk
• Ensure all information requests are fulfilled accurately, within deadlines set
• Minimise stock loss by ensuring all Company Security Policies and Procedures are implemented correctly and followed
• Create and maintain a safe working environment for consumers ensuring that Company and Retailer Policies and Procedures are adhered to
• Ensures that all health & safety responsibilities and all areas of operational activity achieve a minimum overall grading of 'Acceptable' during audits.
  
  

Commerciality

• Manage daily replenishment, taking appropriate action where necessary
• Maximise sales performance by utilising all commercial reports before making commercial decisions
• Plan and deliver the visual merchandising layout, ensuring it is completed to guidelines and within agreed timescales
• Identify stock package issues, and take corrective action, informing the Area Manager when out of direct control
• Effectively manage all promotions and discounts ensuring they are actioned in line with Company guidelines
• Identify trends and make suggestions to enhance product performance.
  
  

Qualifications

• Experience in a fast⁃paced retail and/or consumer facing environment
• Ability to drive self⁃development
• Commercial understanding and awareness of industry
• Effective communication, organisation and prioritisation skills

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Personal Care Product Manufacturing

Referrals increase your chances of interviewing at The Estée Lauder Companies Inc. by 2x

Sign in to set job alerts for “Team Lead” roles.

London, England, United Kingdom 5 days ago

London, England, United Kingdom 6 days ago

Assistant Team Manager - Adoption and Permanence

Hounslow, England, United Kingdom 4 weeks ago

London, England, United Kingdom 6 months ago

Team Manager (0-25 Disabilities Service)

London, England, United Kingdom 1 week ago

Feltham, England, United Kingdom 1 week ago

Feltham, England, United Kingdom 1 week ago

London, England, United Kingdom 6 days ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 5 days ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 3 weeks ago

Customer Complaints and Retentions Team Lead

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 5 days ago

London, England, United Kingdom 4 days ago

Wembley, England, United Kingdom 3 days ago

London, England, United Kingdom 1 day ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 3 hours ago

London, England, United Kingdom 6 days ago

Principal Consultant - Team Effectiveness & Coaching Lead

London, England, United Kingdom 1 month ago

London, England, United Kingdom 20 hours ago

General Manager : Monday to Friday, No Late Nights

Tower Hamlets, England, United Kingdom 3 days ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.