Housekeeping Team Leader

Hyatt Hotels Corporation; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Hyatt Hotels Corporation is seeking a Housekeeping Team Leader for its Park Hyatt London River Thames location. The role entails supervising housekeeping operations, training staff, and ensuring high standards of cleanliness. Candidates should have luxury segment experience and strong leadership skills. This position offers a chance to join a global team committed to hospitality excellence.

Benefits

12 complimentary nights a year across Hyatt Hotels

Discounted hotel stays for family and friends

Uniform provided and laundered

Headspace membership access

50% discount on food and beverages at selected Hyatt Hotels

Continuous learning and development opportunities

Qualifications

• Previous experience in housekeeping management within the luxury segment is essential.
• Excellent leadership, communication, interpersonal, and guest service skills are required.

Responsibilities

• Supervise daily operations of the housekeeping department, ensuring high cleanliness and presentation standards.
• Train new team members and provide ongoing development opportunities.
• Conduct regular inspections of guest rooms and public areas.

Skills

Leadership

Communication

Interpersonal Skills

Guest Service

Job description

"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. "

Park Hyatt London River Thames offers 203 spacious and comfortable rooms, including two ambassador suites and a presidential suite. With stunning city and river views, signature Charlie Whinney pieces, and a convenient location in the heart of London, the hotel is an ideal launchpad to explore the city, with nearby attractions including Big Ben, Buckingham Palace and Kings Road. The hotel boasts exquisite dining options, state-of-the-art events space and an indulgent spa with relaxation lounges, nail salon, spa rooms and indoor pool.

Duties and responsibilities related to the Housekeeping Team Leader role

• Supervise daily operations of the housekeeping department, ensuring tasks are efficiently completed to high cleanliness and presentation standards.
• Train new members of the team and provide ongoing development opportunities for existing colleagues.
• Conduct regular inspections of guest rooms and public areas to uphold hotel cleanliness and maintenance standards.
• Monitor supply usage, reorder supplies as necessary, and ensure proper storage to minimise waste and control costs.
• Motivate and inspire the team to achieve their best, fostering a positive work environment.

About you

Previous experience in housekeeping management within the luxury segment is essential. Excellent leadership, communication, interpersonal, and guest service skills are required.

Benefits of the Housekeeping Team Leader role include

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Uniform provided and laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!

Being part of Hyatt means always having space to be you.We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Next Steps: Apply today for thisHousekeeping Team Leader role and start your journey with Hyatt Hotels!

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