Team Leader - Nights

JR United Kingdom; Biggleswade; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading global freight forwarder seeks a management professional to oversee daily operations in Biggleswade. The role includes staff management, operational compliance, and developing team performance while meeting customer service standards. Ideal candidates will demonstrate strong leadership, communication skills, and resilience in a fast-paced environment.

Qualifications

• Experienced in people management.
• Proficient in coaching customer relationships.
• Ability to work under pressure.

Responsibilities

• Manage day-to-day operations and team development.
• Create and maintain KPI and management reports.
• Ensure compliance with Health & Safety legislation.

Skills

Communication

Teamwork

Analytical Skills

Problem Solving

Resilience

Tools

Microsoft Office

Health & Safety Management

Job description

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You will be working for a Top 50 global freight forwarder, with 97 offices in 25 countries, providing access to logistics professionals worldwide. We leverage enthusiasm, experience, and resources to reduce costs, improve product availability, and increase responsiveness throughout our client's global supply chains.

Reporting directly to the Shift Manager, the successful individual will be responsible for supporting the management team in delivering the operation effectively to satisfy customer needs within the required standards and timescales. This is a highly autonomous and fast-paced role in a demanding team environment, so flexibility, attention to detail, and motivation are required.

Job Purpose:

To manage staff members to ensure the operations align with the company's vision and customer SLA, managing the customer service aspect of the site operations, resolving issues promptly to prevent/limit service failure, and promoting organizational goals.

Duties include but are not limited to:

1. Day-to-day running of the contract operation, including line management and development of the team.
2. Create and maintain KPI and management reports to demonstrate operational performance and efficiencies.
3. Oversee all processes and procedures to ensure targets are achieved and exceeded where possible; ensure operational responsibilities are completed on schedule to the standards required by the company and the customer.
4. Achieve high standards of productivity, quality, and efficiency, including stock accuracy.
5. Create an environment of respect among all team members through own example.
6. Analyze stock holdings and provide updates to customers and management as appropriate.
7. Develop and maintain effective communication with other contract leads and customers, demonstrating the ability to build rapport and influence stakeholders.
8. Prioritize and reprioritize work as required to meet deadlines and resource effectively within budget.
9. Ensure all staff are involved in the success of the operation through continual feedback and positive communication, motivating staff to maintain operational procedures and standards.
10. Proactively develop the team and departmental procedures through regular reviews and training needs identification.
11. Ensure compliance with Health & Safety legislation for all team members and conduct audits as necessary.
12. Maintain housekeeping standards at the highest levels at all times and respond constructively to customer requests.
13. Escalate concerns to senior management promptly through the normal escalation route.
14. Perform other duties as required by the business, with appropriate training, especially during peak periods, maintaining a hands-on approach.

Skills and experience required:

• Excellent communication and teamwork skills
• Experienced in people management
• Customer relationship coaching and mentoring
• Analytical and problem-solving skills
• Resilience in facing setbacks
• Advanced proficiency in Microsoft Office and health & safety management
• Ability to think quickly under pressure and meet tight deadlines