Team Leader M&S

TN United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Team Leader to drive sales and enhance customer experiences in a fast-paced retail environment. In this role, you will lead a dedicated team, fostering a culture of support and recognition while maintaining high operational standards. Your proactive leadership and organizational skills will empower your team to deliver outstanding service and performance. With a competitive salary, employee discounts, and a commitment to your well-being, this opportunity offers a rewarding career path where you can truly make a difference in the lives of customers and colleagues alike.

Benefits

Competitive Salary

Pension Scheme

Paid Annual Leave

Employee Discounts

Employee Assistance Programme

Qualifications

• Experience as a Team Leader in a fast-paced retail environment.
• Proven ability to develop people and foster a supportive culture.

Responsibilities

• Lead and inspire the team to provide exceptional customer service.
• Maintain high operational standards and ensure safety and legality.

Skills

Team Leadership

Customer Service

Organizational Skills

Proactive Leadership

Motivating Teams

Education

Experience in Retail Management

Job description

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Working hours: hours. Fully flexible - starting early morning or finishing late as required, including weekends.

Our teams work hard to make customer and colleague journeys in life possible. We offer our amazing products to everyone on any of life’s journeys. We are particularly proud of the great partnerships we have with M&S.

WHSmith has a remarkable heritage and is growing, especially in airports, hospitals, rail stations, and motorway services.

As a Team Leader in our M&S Ealing Broadway store, you’ll lead and inspire your team to provide exceptional customer service and create a working environment that supports colleagues' development and achievement. We want you, our customers, and colleagues to be proud to start and share their journeys with us.

What being a Team Leader involves:

• Playing a key role in the in-store Management Team, helping our people be their best and driving sales, commerciality, and service standards.
• Fostering a culture of learning, support, and recognition—identifying opportunities for personal and product knowledge development in an environment where everyone feels valued and welcome.
• Maintaining pride within the store to ensure colleagues and customer facilities are of high standard, and operations are safe and legal.

What our Store Leadership Team looks for:

• Experience as a current Team Leader (or equivalent) in a fast-paced food retailer or similar environment.
• Proactive leadership, including hands-on support on the shop floor.
• Proven ability to develop people, fostering a supportive, productive, and inclusive environment.
• Ability to energize, influence, and motivate teams to deliver outstanding service and performance.
• Strong organizational skills, proactive approach, and ability to prioritize effectively in a fast-paced retail setting.

Rewarding our teams:

We recognize your hard work with a competitive salary, pension scheme, paid annual leave, and employee discounts (up to %). Additionally, you'll have access to deals from retail partners that help you save money and create memories—whether enjoying a meal, an adventure, or tickets to the latest blockbuster.

Our Employee Assistance Programme supports your wellbeing—physical, mental, and financial—whatever the future holds.