Store Manager - Costa

Moto Hospitality; Dunstable; On-site; GBP 29,000 - 34,000; Full time

Job summary

An established industry player is seeking a dynamic Store Manager for its Costa Drive Thru location. This role offers the chance to lead a team in delivering exceptional customer experiences while achieving financial targets. With a focus on personal and professional development, you'll empower your team and uphold brand standards. The position comes with attractive perks, including a substantial annual bonus and discounts across various brands. If you're ready to take on a new challenge in a vibrant environment, this opportunity is perfect for you.

Benefits

Annual bonus up to £7,800

Up to £400 reward for referrals

60% colleague discount

Enhanced benefits including pension

Development opportunities with funded qualifications

Qualifications

• Proven experience in managing teams in retail or catering.
• Experience with budgets and financial targets.

Responsibilities

• Ensure financial targets are met or exceeded.
• Support and develop team members for personal and professional growth.
• Drive high-quality customer service and sales.

Skills

Team Management

Budget Management

Stakeholder Relationship Building

Performance Improvement

Calm Under Pressure

Job description

Store Manager - Costa Drive Thru - £29k - £34k pa

40 hours per week

Address: Toddington Services, M1 J12, Dunstable, Bedfordshire, LU5 6HR

As a Store Manager, you will understand that it is all about people; it’s where we look to create a memorable customer experience. We’ll empower you to treat your restaurant as your own and help shape the winning culture that we are aspiring to achieve.

As a Store Manager, you’ll lead your team to work within the nation’s favourite coffee shop, serving coffee, tea, and specialty beverages whilst delivering exceptional service as we transform the UK’s rest stop experience.

What you will get in return as a Store Manager

• Annual bonus up to £7,800 per annum
• Up to £400 reward for every successful referral
• Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith, and more
• Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
• Development opportunities including funded qualifications, leading to a potential promotion to Site Operations Manager

What You Will Be Doing as a Store Manager

• Ensure the Costa unit meets or exceeds the financial targets, including budget and P&L
• Support and develop your team, ensuring colleagues feel valued, supported, and able to grow both personally and professionally
• Adhere to and ensure delivery of brand standards
• Drive high-quality customer service and sales
• Lead shifts, including opening and closing the unit

Skills & Knowledge You’ll Need

• Proven experience managing and leading teams in a high-volume retail or catering environment
• Experience working with budgets, P&L, labour costs, and cost-saving initiatives
• Ability to build strong relationships with stakeholders
• Experience motivating and improving team performance through mentoring, training, and succession planning
• Ability to remain calm under pressure

If you are an assistant general manager, deputy manager, or already a manager in retail, catering, or hospitality seeking your next challenge, we want to hear from you!

Where our customer’s journey pauses, yours just begins.

Ready to start your journey with us? Apply today!

• Note: Internally, this role is called Department Manager
• Annual bonus of up to 20%, subject to location and performance

Want to know what it's like to work for us? Find out from our colleague Fabiana.