Supervisor - M&S Simply Food

Moto Hospitality; Reading; On-site; GBP 28,000; Full time

Job summary

An established industry player in hospitality is seeking a dynamic Supervisor to lead a team at their Reading location. This role offers the opportunity to enhance customer experiences while managing a vibrant team. You will be responsible for ensuring high-quality service, driving sales, and maintaining brand standards in a fast-paced environment. With a competitive salary and benefits, including an annual bonus and development opportunities, this position is perfect for those passionate about customer service and team leadership. If you're ready to take the next step in your career, this role is for you!

Benefits

Annual bonus up to £3,445

Up to 60% colleague discount

Enhanced benefits including pension

Funded qualifications development opportunities

Qualifications

• Experience in team supervision or leadership is desirable.
• Strong communication and decision-making skills are essential.

Responsibilities

• Lead teams to achieve brand standards and customer service excellence.
• Drive sales and control costs to maximize profit.
• Coach and provide feedback to team members.

Skills

Team supervision

Customer experience

Communication skills

Decision-making skills

Ability to work under pressure

Job description

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£27,700 per annum - 40 hours per week

Location: Reading Services, M4 eastbound, Burghfield, Reading RG30 3UQ

About the Role

As a Supervisor, you will support the store manager and be empowered to run the unit like it’s yours. Your role is to lead enthusiastically and represent the brand, delivering high-quality food and exceptional service to enhance the UK’s rest stop experience.

What We Offer

• Annual bonus up to £3,445
• Up to 60% colleague discount with various brands
• Enhanced benefits including pension, sick pay, maternity, paternity, and life assurance
• Development opportunities with funded qualifications

Responsibilities

• Lead teams to achieve brand standards and customer service excellence
• Drive sales and control costs to maximize profit
• Manage stock counts and orders
• Set targets with the Store Manager
• Coach and provide feedback to team members
• Respond to customer feedback promptly

Candidate Profile

• Experience in team supervision or leadership (desirable)
• Passion for customer experience
• Strong communication and decision-making skills
• Ability to work independently and under pressure

Please note that some sites may have limited public transport access. We welcome applicants from shift management, team leader, duty manager, or customer service backgrounds seeking career growth.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Hospitality

Internal role name: Team Leader.