Team Leader - Lettings Property Management

Kinleigh Folkard & Hayward; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent property services company in London seeks a Regional Team Leader to manage a team of property managers. The role involves ensuring compliance and delivering exceptional customer service. Ideal candidates will have experience in residential property management, strong communication skills, and an ARLA qualification. This position offers a dynamic work environment with opportunities for growth.

Qualifications

• Proven experience in leading a team.
• Experience in residential property management.

Responsibilities

• Manage team performance through regular reviews.
• Oversee compliance, inspections, and maintenance.
• Drive KPI achievement within the team.

Skills

Residential property management experience

Strong communication skills

Organisational skills

Proactive mindset

Ability to influence

Customer service focus

Education

ARLA qualification

Job description

Overview

At KFH we are looking for a Regional Team Leader to join our Lettings Management team in Wimbledon.

Who we are

At KFH, part of the Lomond group, we are London’s largest property services group, and we are growing! KFH’s range of property services are made up of sales, lettings, block management, survey, and financial services. We pride ourselves on delivering exceptional service, working in collaboration and achieving the right results with integrity.

Role

As a Regional Team Leader, you’ll lead a team of property managers to ensure the properties under their care meet all legal and contractual obligations while delivering outstanding customer service.

Responsibilities

• Manage team performance through regular reviews and coaching
• Oversee compliance, inspections, and maintenance authorisations
• Support with complaints, SARs, and high-value works
• Drive KPI achievement and motivate your team to exceed targets
• Collaborate across departments to implement new processes and initiatives

What you can bring

• Experience in residential property management and leading a team
• Strong communication and organisational skills – you’ll be confident managing stakeholders and resolving issues
• ARLA qualification is essential
• A proactive mindset with the ability to influence, motivate and drive performance
• A passion for delivering excellent service and improving systems and processes

Benefits and equal opportunity

KFH is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees.

KFH. People. We get it.

Click here to see all our company benefits, including additional earning potential and discounts.