Team Leader: Lead, Coach & Grow Toward Store Manager

Heart of England Society; Dickens Heath; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Holiday allowance

Pension plan

Life assurance

Staff discounts

Stream pay access

Job summary

Heart of England Society is seeking a Team Leader to take ownership of key store areas and step up to run the operation in the absence of the Store Manager. You will lead, coach and develop your team to deliver strong performance and drive exceptional customer service, helping us become the go-to store in the community.

You'll also support recruitment, training, onboarding and ongoing team development, while managing performance, attendance and engagement, and controlling stock, waste and labour

Qualifications

• Lead, coach and develop your team to deliver strong performance.
• Take ownership of shifts, including opening and closing the store.
• Drive excellent customer service and make us the go-to store in the community.
• Support recruitment, training and onboarding of new colleagues.
• Manage performance, attendance and team engagement.
• Control key commercial areas including waste, stock and labour.
• Maintain high standards across availability, merchandising and compliance.

Responsibilities

• Lead from the front and run the operation in the absence of the Store Manager.
• Oversee day-to-day store responsibilities to ensure smooth shifts and open/close duties.
• Drive customer service excellence and community presence.

Skills

Leadership

Coaching

People management

Job description

Heart of England Society is seeking a Team Leader to take ownership of key store areas and step up to run the operation in the absence of the Store Manager. You will lead, coach and develop your team to deliver strong performance and drive exceptional customer service, helping us become the go-to store in the community.

You'll also support recruitment, training, onboarding and ongoing team development, while managing performance, attendance and engagement, and controlling stock, waste and labour