Retail Team Leader — Lead, Coach & Drive Store Performance

Heart of England Society; Coventry; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

30 days holiday (incl. bank holidays)

Pension with 3.3% employer contrib.

Life assurance (2x salary)

15% discount at Fabb Furniture

Grocery Aid & Co-op Credit Union

Job summary

Heart of England Co-operative Society is seeking a Team Leader for the Tile Hill, Coventry Food Convenience Store (16 hours per week). You’ll lead a small team, run shifts in the absence of the Store Manager and drive store performance.

This hands-on role develops into Store Management through structured training and real accountability. You’ll focus on customer service, stock control, merchandising and compliance, while building skills for progression.

Qualifications

• Experience in retail or a fast-paced customer environment.
• Previous supervisory or leadership experience
• Commercial awareness and confidence working towards targets
• A natural motivator who can get the best out of people
• Organised, resilient and comfortable taking ownership

Responsibilities

• Lead, coach and develop your team to deliver strong performance
• Take ownership of shifts, including opening and closing the store
• Drive excellent customer service and make us the go-to store in the community
• Support recruitment, training and onboarding of new colleagues
• Manage performance, attendance and team engagement
• Control key commercial areas including waste, stock and labour
• Maintain high standards across availability, merchandising and compliance

Skills

Retail leadership

Customer service

Team motivation

Organised

Ownership mindset

Job description

Heart of England Co-operative Society is seeking a Team Leader for the Tile Hill, Coventry Food Convenience Store (16 hours per week). You’ll lead a small team, run shifts in the absence of the Store Manager and drive store performance.

This hands-on role develops into Store Management through structured training and real accountability. You’ll focus on customer service, stock control, merchandising and compliance, while building skills for progression.