Team Leader: Inspire Service & Drive Growth

Boparan Restaurant Group; Stratford-upon-Avon; Sur place; GBP 26 000 - 34 000; Plein temps

Avantages offerts par ce poste

50% off total bill

BRG Spark App exclusive discounts

20% off Carluccio’s retail gift shop &

Wage Stream access

Refer Friends bonus

Career development opportunities

Flexible working

Résumé du poste

Carluccio's is seeking a dynamic Team Leader to guide a hospitality team and ensure excellent guest experiences across shifts. You will lead by example, motivate staff, and manage daily operations in a fast-paced dining environment.

The role focuses on developing team members, delivering high-quality service, and driving guest satisfaction while maintaining Brand standards. Carluccio's offers growth opportunities within BRG's portfolio.

Qualifications

• Experience leading a hospitality team and delivering service excellence.
• Strong people development and training skills.
• Excellent guest service and problem-solving abilities.

Responsabilités

• Lead by example and deliver outstanding guest experiences daily.
• Motivate and develop team with guidance and training.
• Manage daily operations including opening/closing and staffing.
• Problem solve during service with calm, solution-oriented approach.
• Support Front of House and handle customer queries.
• Drive sales through effective team management and upselling.

Connaissances

Leadership

Fast-Paced Experience

Customer Service

Shift Management

Description du poste

Carluccio's is seeking a dynamic Team Leader to guide a hospitality team and ensure excellent guest experiences across shifts. You will lead by example, motivate staff, and manage daily operations in a fast-paced dining environment.

The role focuses on developing team members, delivering high-quality service, and driving guest satisfaction while maintaining Brand standards. Carluccio's offers growth opportunities within BRG's portfolio.