Front of House Team Leader: Inspire Service & Growth

Carluccio's - Southampton; Southampton; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

50% off bill for you and friends

BRG Spark discounts

20% off Carluccio's shop

Wage Stream access

Refer a friend bonus

Career development

Flexible working

Job summary

Carluccio’s in Southampton is seeking a proactive Team Leader to guide our frontline team and ensure every guest enjoys authentic Italian hospitality. You will lead shifts, coach staff, and maintain high standards of service across the restaurant, from opening to close.

As part of BRG, you’ll benefit from development opportunities and a supportive environment, with flexible working and a focus on guest satisfaction and sales growth.

Qualifications

• Previous experience leading a restaurant team.
• Strong communication and training skills.
• Ability to manage shifts and guest complaints.

Responsibilities

• Lead by example to deliver outstanding guest experiences.
• Motivate and develop team through guidance and training.
• Manage daily restaurant operations, opening/closing, staff management.
• Address issues during service with calm, solution-focused approach.
• Support front of house, handle customer queries.
• Drive sales through effective team management and upselling.

Skills

Team leadership

Guest service

Staff development

Operations management

Sales-driven

Job description

Carluccio’s in Southampton is seeking a proactive Team Leader to guide our frontline team and ensure every guest enjoys authentic Italian hospitality. You will lead shifts, coach staff, and maintain high standards of service across the restaurant, from opening to close.

As part of BRG, you’ll benefit from development opportunities and a supportive environment, with flexible working and a focus on guest satisfaction and sales growth.