Team Leader - GBK Belsize Park

Gourmet Burger Kitchen; Greater London; On-site; GBP 30,000 - 35,000; Full time

Job summary

A renowned hospitality group is looking for a strong Front of House Team Leader to enhance guest experiences and support restaurant operations. The ideal candidate will motivate a team, ensure exceptional hospitality, and handle service operations efficiently. Leadership experience in a hospitality setting, a positive attitude, and problem-solving skills are essential. The role offers excellent career development opportunities and flexible working conditions with benefits such as discounts and advanced pay.

Benefits

50% Off total bill for you and 5 friends

Exclusive discounts on retailers and restaurants

20% off at Carluccio's retail shop

Access to advanced pay with Wage Stream

Bonus scheme for referrals

Career development opportunities

Flexible working opportunities

Qualifications

• Previous experience in a hospitality or restaurant setting with leadership experience.
• Ability to stay calm and think on your feet during busy service periods.
• Great attention to detail for managing shifts and team performance.

Responsibilities

• Motivate and support your team to deliver outstanding service.
• Ensure every guest receives a warm welcome and memorable dining experience.
• Manage bookings, oversee table service, and maintain atmosphere.
• Help train and develop team members.
• Uphold high service and cleanliness standards.

Skills

Leadership Skills

Problem-Solving Mindset

Organisational Flair

Energy & Enthusiasm

Job description

Job Overview

Do you thrive in a fast‑paced environment, love delivering exceptional service, and enjoy leading a team? Gourmet Burger Kitchen (GBK) is looking for a strong Front of House Team Leader to help create amazing guest experiences and support our restaurant operations.

Customer Service Passion: A natural people person who loves engaging with guests and making their experience special.

Responsibilities

• Lead by Example: Motivate and support your team to deliver outstanding service, ensuring every guest leaves with a smile.
• Deliver Exceptional Hospitality: Ensure every guest receives a warm welcome, seamless service, and a memorable dining experience.
• Support the Management Team: Take charge in the absence of the Restaurant Manager, keeping things running smoothly and efficiently.
• Keep Things Flowing: Manage bookings, oversee table service, and maintain a great atmosphere throughout busy shifts.
• Training & Development: Help train and develop team members, ensuring they have the skills and confidence to succeed.
• Maintain Standards: Uphold GBK's high service and cleanliness standards, ensuring a safe and enjoyable environment for both guests and the team.

Qualifications

• Leadership Skills: Previous experience in a hospitality or restaurant setting, with the ability to inspire and guide a team.
• Problem‑Solving Mindset: Ability to stay calm and think on your feet during busy service periods.
• Organisational Flair: Great attention to detail to manage shifts, team performance, and restaurant flow effectively.
• Energy & Enthusiasm: A positive, can‑do attitude that keeps the team motivated and guests happy.

About the Company

Boparan Restaurant Group (BRG) is a growing hospitality group committed to our goal of striving to become the Best Restaurant Group in everything we do. We're obsessed with building credibility, going above and beyond, and delivering a memorable guest experience and an amazing working environment.

At BRG, we live by our core values: Honest – Acting with integrity in everything we do. Hardworking – Giving our best, every day. Hungry – Always striving for growth and excellence. Heart – Caring deeply about our people, our guests, and our communities.

Gourmet Burger Kitchen (GBK) at Belsize Park is a popular destination for burger lovers, offering a variety of handcrafted gourmet burgers made with high‑quality ingredients.

Benefits

• Feast on 50% Off your total bill for you and 5 friends across all our brands-because great food should be shared!
• Unlock Exclusive Discounts on thousands of online and high‑street retailers, plus restaurants, through our BRG Spark App.
• Stock up on Favourites: Enjoy 20% off at Carluccio's retail gift shop & deli.
• Get Paid When You Need It with Wage Stream, offering access to advanced pay.
• Refer Friends and Earn with our bonus scheme.
• Skyrocket Your Career: Excellent opportunities for career development across our diverse brand portfolio.
• Work Your Way: Enjoy flexible working opportunities that suit your lifestyle.