Team Leader, Energy Solutions — Coaching & Growth

Lloyds British Group Ltd; Tamworth; Remote; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Life assurance

Pension scheme

Discount across Speedy brand (95%)

Voluntary Health Cash Plan

My Staff Shop discounts

Green Commute Initiative

Employee Assistance Program (EAP)

Job summary

Speedy Group in Tamworth is seeking a Team Leader to oversee Power & Fuel admin tasks and support the Energy Solutions team. The role runs Monday to Friday, 08:00–17:00, 40 hours per week, with duties covering administration, queries, transport coordination and depot communication.

The ideal candidate will have strong organisational skills, solid MS Office ability, and experience in customer service or operational roles within the hire industry. Training and career progression are offered.

Qualifications

• Strong organisational skills
• Good computer literacy in MS Office packages
• Excellent communication skills both verbally & written
• High level of integrity with the ability to work effectively under pressure
• Previous experience working within the hire industry or similar customer service or operational role

Responsibilities

• Take responsibility for all administration tasks across Power & Fuel and dealing with requests for collection/contract termination (off-hires)
• Ensuring all incoming queries are handled in a timely and professional manner, whilst giving full and accurate information
• Working with depot locations to arrange transport for deliveries and collections whilst ensuring that all opportunities to maximise the depot and the Group’s sales to a customer are attained
• Assisting with the day to day running of the Energy Solutions team and communication to the depots
• Monitoring SLA’s and KPI’s in order to facilitate improvements
• Support, coach, and mentor effectively with other colleagues in the Energy Solutions team
• Identify up sell/cross sell opportunities and develop implementation plan
• Organising and storing documents in-line with system processes

Job description

Speedy Group in Tamworth is seeking a Team Leader to oversee Power & Fuel admin tasks and support the Energy Solutions team. The role runs Monday to Friday, 08:00–17:00, 40 hours per week, with duties covering administration, queries, transport coordination and depot communication.

The ideal candidate will have strong organisational skills, solid MS Office ability, and experience in customer service or operational roles within the hire industry. Training and career progression are offered.