Team Leader

Speedy Hire PLC; Tamworth; On-site; GBP 32,000 - 38,000; Full time

Benefits offered by this job

Holiday 26 days

Training & progression

Life assurance

Pension scheme

Canteen facilities

Staff discounts

Health cash plan

Staff shop discounts

Green commute initiative

EAP - wellbeing support

Job summary

Speedy Hire PLC in Tamworth is seeking a Team Leader to manage Power & Fuel administration and support the Energy Solutions team. Working Monday to Friday, 08:00–17:00, you will coordinate requests, organise transport for deliveries and collections, and mentor colleagues to improve service delivery.

You will monitor SLA and KPI performance, identify up-sell opportunities, and ensure documents are stored per procedures.

Qualifications

• Strong organisational skills and ability to manage multiple tasks.
• Proficient in MS Office packages and standard office software.
• Excellent communication skills, both verbal and written.
• High level of integrity with the ability to work effectively under pressure.
• Previous experience in the hire industry or similar customer service/operational role.

Responsibilities

• Take responsibility for administration tasks across Power & Fuel and handle collection/contract termination requests.
• Ensure queries are answered timely and accurately with full information.
• Coordinate transport with depot locations for deliveries and collections to maximise sales.
• Assist with day-to-day running of the Energy Solutions team and communicate with depots.
• Monitor SLAs and KPIs to drive improvements.
• Support, coach and mentor colleagues in the Energy Solutions team.
• Identify up-sell/cross-sell opportunities and develop implementation plans.
• Organise and store documents in line with system processes.

Skills

Organisational skills

MS Office literacy

Communication skills

Integrity under pressure

Hire industry experience

Job description

Team Leader - Tamworth - Monday to Friday - 08:00-17:00 - 40 hours per week

Speedy are the UK's leading hire provider with the widest range of tools, specialist hire equipment, plant and support services - everything for every job!

On a day-to-day basis:

• Take responsibility for all administration tasks across Power & Fuel and dealing with requests for collection/contract termination (off-hires)
• Ensuring all incoming queries are handled in a timely and professional manner, whilst giving full and accurate information
• Working with depot locations to arrange transport for deliveries and collections whilst ensuring that all opportunities to maximise the depot and the Group's sales to a customer are attained
• Assisting with the day to day running of the Energy Solutions team and communication to the depots
• Monitoring SLA's and KPI's in order to facilitate improvements
• Support, coach, and mentor effectively with other colleagues in the Energy Solutions team
• Identify up sell/cross sell opportunities and develop implementation plan
• Organising and storing documents in-line with system processes

What we offer:

• 26 days holiday (plus bank holidays)
• Opportunities for training, development and career progression
• Life assurance
• Pension Scheme
• Canteen facilities
• 95% discount across the Speedy brand
• Voluntary Health Cash Plan
• My Staff Shop: discounts and offers for shopping etc. across many suppliers
• Green Commute Initiative: Work scheme for cycling
• PAM - Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management

For us to help you on your journey to success, here's what you'll need:

• Strong organisational skills
• Good computer literacy in MS Office packages
• Excellent communication skills both verbally & written
• High level of integrity with the ability to work effectively under pressure
• Previous experience working within the hire industry or similar customer service or operational role

Please be aware Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible.

Speedy operates an industry leading Work Life Balance initiative, demonstrating our commitment to reducing core contracted hours, supporting colleague wellbeing, and identifying more balanced work patterns for our colleagues which is a huge step in realising our ambition of putting our People First. Talk to us about a range of hybrid and flexible working arrangements to suit your needs including flexible start/finish times, shorter days, term time hours and job share opportunities.

Speedy offer a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group.

Please be aware Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible.

Please be aware that some roles withinThe Speedy Group UK&I may require a DBS, Credit or Security Clearance Check. The Speedy Group is an equal opportunity employer where we embrace diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.