Team Leader: Drive Exceptional Member Experience

JD GROUP; Bury; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading fitness organization is seeking a Contact Centre Team Leader based in Bury. The role involves leading and motivating a team of advisors to deliver exceptional member service, achieving performance targets while fostering a supportive team culture. Candidates should have prior experience in customer service leadership, strong coaching skills, and a commitment to providing a high-quality customer experience. This position offers an opportunity to influence team engagement and customer satisfaction significantly.

Qualifications

• Experience in a contact centre or customer service leadership role.
• Strong commitment to delivering exceptional customer experience.

Responsibilities

• Lead and develop a team of advisors to achieve targets.
• Manage daily operational performance and resource planning.
• Provide ongoing feedback and coaching to advisors.
• Assist with escalated member queries.
• Monitor quality and compliance across communication channels.

Skills

Coaching and people management skills

Excellent communication

Problem-solving abilities

Ability to work in a fast-paced environment

CRM platform proficiency

Job description

A leading fitness organization is seeking a Contact Centre Team Leader based in Bury. The role involves leading and motivating a team of advisors to deliver exceptional member service, achieving performance targets while fostering a supportive team culture. Candidates should have prior experience in customer service leadership, strong coaching skills, and a commitment to providing a high-quality customer experience. This position offers an opportunity to influence team engagement and customer satisfaction significantly.