Technology Operations Supervisor

Marubeni Komatsu Ltd; Redditch; On-site; GBP 40,000 - 65,000; Full time

Job summary

McHale Komatsu is seeking an experienced Technology Operations Supervisor to lead the day-to-day activities of the Construction Technology Department. You will supervise the Special Applications and Field Support Engineers, coordinate nationwide technical support, and oversee installations and handovers across the UK.

You will combine technical expertise with team leadership, planning and customer support, ensuring high standards and strong collaboration with customers, manufacturers and

Qualifications

• Experience with construction technology or machine-control systems.
• Strong knowledge of earthmoving and construction machinery.
• Experience installing, commissioning or supporting technology systems.
• Excellent fault-finding and diagnostic skills.
• Experience leading, supervising or mentoring engineers.
• Strong planning and organisational skills.
• A full UK driving licence.
• Flexibility to travel nationally, including occasional overnight stays.

Responsibilities

• Supervise and support the Special Applications and Field Support Engineering team.
• Coordinate nationwide technical and customer support.
• Plan and oversee installations, commissioning and machine handovers.
• Ensure work meets company quality standards and manufacturer specifications.
• Provide technical leadership and escalation support.
• Develop installation procedures and best-practice guidance.
• Coordinate engineer training, development and manufacturer accreditation.
• Work with Product Support, Aftersales and other teams to deliver complete technology solutions.
• Support demonstrations, customer trials and product launches.
• Maintain relationships with suppliers and OEM partners.
• Support the wider Field Service team with Komatsu equipment servicing and repairs when specialist installation work is not required.
• Travel nationally to support customers and our depot network.

Skills

Construction tech experience

Machine-control systems

Leadership

Diagnostics

Planning & organisation

UK driving licence

National travel

Tools

Leica machine-control

Trimble machine-control

Topcon machine-control

Engcon tiltrotators

Smart Construction systems

Job description

Advert

Location: UK-wide, with national travel required
Reporting into: Redditch Head Office

WHO ARE MCHALE KOMATSU?

McHale Komatsu is one of the UK’s leading construction equipment distributors. We supply innovative machinery and technology, including Intelligent Machine Control (iMC), Smart Construction solutions and Hybrid Excavators, helping customers improve productivity, efficiency and environmental performance.

Our people are at the heart of our business. We offer talented and ambitious individuals the opportunity to develop long-term careers within a respected and growing organisation known for quality, innovation and excellent customer support.

We’re looking for an experienced Technology Operations Supervisor to lead the day-to-day activities of our Construction Technology Department and help grow our integrated technology offering.

THE ROLE

You’ll lead and support our Special Applications and Field Support Engineers, overseeing technology installations within our depots and providing technical support to customers across the UK.

You’ll ensure systems are installed, commissioned and supported to the highest standards. Working closely with customers, manufacturers and internal teams, you’ll combine technical expertise with team leadership, planning and customer support.

KEY RESPONSIBILITIES

• Supervise and support the Special Applications and Field Support Engineering team.
• Coordinate nationwide technical and customer support.
• Plan and oversee installations, commissioning and machine handovers.
• Ensure work meets company quality standards and manufacturer specifications.
• Provide technical leadership and escalation support.
• Develop installation procedures and best-practice guidance.
• Coordinate engineer training, development and manufacturer accreditation.
• Work with Product Support, Aftersales and other teams to deliver complete technology solutions.
• Support demonstrations, customer trials and product launches.
• Maintain relationships with suppliers and OEM partners.
• Support the wider Field Service team with Komatsu equipment servicing and repairs when specialist installation work is not required.
• Travel nationally to support customers and our depot network.

OUR TECHNOLOGY PORTFOLIO

You’ll oversee the installation and support of technology including:

• Komatsu Smart Construction and Smart Construction 3DMG
• Intelligent Machine Control excavators and dozers
• Leica, Trimble and Topcon machine-control systems
• Engcon, Steelwrist and Rototilt tiltrotators
• X-Watch and Safety Shield systems
• Height, slew and Rated Capacity Indicator systems

ABOUT YOU

You’ll ideally have:

• Experience with construction technology or machine-control systems.
• Strong knowledge of earthmoving and construction machinery.
• Experience installing, commissioning or supporting technology systems.
• Excellent fault-finding and diagnostic skills.
• Experience leading, supervising or mentoring engineers.
• Strong planning and organisational skills.
• A full UK driving licence.
• Flexibility to travel nationally, including occasional overnight stays.

Knowledge of Komatsu iMC, Leica, Trimble, Topcon, tiltrotators, construction safety systems, CAN Bus, hydraulics or electrical systems would be beneficial.

WHAT WE CAN OFFER YOU

• Competitive salary
• Company vehicle
• Company pension scheme
• Up to 27 days’ holiday, plus Christmas shutdown
• Ongoing product and technical training
• Career progression into management
• The opportunity to work with the latest construction technology
• A supportive and collaborative working environment
• A key leadership role within a leading UK construction equipment distributor
• The opportunity to lead and develop a specialist engineering team

If you’re passionate about construction technology and heavy equipment and want to play a leading role within an innovative and growing business, we’d love to hear from you.