Team Leader

Citizens Advice Ltd; Coventry; Hybrid; GBP 32.000 - 46.000; Vollzeit

Zusammenfassung

Coventry Citizens Advice is seeking a Team Leader to provide day-to-day operational leadership for the CORE Project Coventry, ensuring referrals move through the service promptly and residents receive consistent, person-centred help.

You will manage workflow, caseloads and performance, and work closely with the Referral and Performance Administrator, Project Manager and Advisors to support staff and deliver high-quality advice services.

Aufgaben

• Provide day-to-day operational leadership for the CORE Project Coventry.
• Ensure referrals move through the service promptly.
• Support staff and residents with consistent, person-centred help.

Jobbeschreibung

Job summary

Apply before 11.59pm on 15 October 2026.

Contract: Permanent

Responsible to: Project Manager

Employed by: Coventry Citizens Advice

Based at: Coventry Citizens Advice Offices with remote working as required

Applications will be assessed on a rolling basis.

Purpose of the Role

The Team Leader will provide day-to-day operational leadership for our CORE Project Coventry, ensuring that referrals move through the service promptly, staff are well supported and residents receive consistent, person-centred help. The postholder will manage workflow, caseloads, performance and case-recording standards, working closely with the Referral and Performance Administrator, Project Manager and Advisors.

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