Team Leader

Citizens Advice; Coventry; Hybrid; GBP 33,000 - 35,000; Part time

Job summary

Coventry Citizens Advice seeks a Team Leader to drive day-to-day operational leadership for the CORE Project Coventry, ensuring referrals move through the service promptly and residents receive timely, person-centred help.

The post holder will manage workflow, caseloads, performance and case-recording standards, working closely with the Referral and Performance Administrator, Project Manager and Advisors. This is a permanent part-time role based in Coventry with remote working as required.

Responsibilities

• The Team Leader will provide day-to-day operational leadership for the CORE Project Coventry, ensuring referrals move through the service promptly and residents receive timely, person-centred help.
• The post holder will manage workflow, caseloads, performance and case-recording standards, working closely with the Referral and Performance Administrator, Project Manager and Advisors.

Job description

Job Title

Team Leader

Salary

£32 723.00 – £34 680.00 pro rata

Hours

0.59 FTE (21 h per week)

Contract

Permanent

Responsible to

Project Manager

Employed by

Coventry Citizens Advice

Based at

Coventry Citizens Advice Offices with remote working as required

Applications will be assessed on a rolling basis.

Purpose of the Role

The Team Leader will provide day-to-day operational leadership for our CORE Project Coventry, ensuring that referrals move through the service promptly, staff are well supported and residents receive consistent, person-centred help. The postholder will manage workflow, caseloads, performance and case-recording standards, working closely with the Referral and Performance Administrator, Project Manager and Advisors.