Team Leader — Bar & Service Champion

Heritage - Bra_208; Scotland; On-site; GBP 26,000 - 33,000; Full time

Benefits offered by this job

Career development

Staff discounts 33%

Employee assistance

Maternity/paternity policies

Hotel discounts

Refer a friend bonus

Job summary

Heritage - Bra_208 is seeking a Team Leader to guide a busy shift. You’ll lead by example, ensuring the team has everything needed for smooth service and that our customers leave happy.

As deputy to the management team you’ll coordinate tasks, manage workloads, maintain bar safety and cleanliness, resolve issues quickly, and ensure every guest receives a warm welcome and great service. The role includes a competitive salary, pension contributions, and access to Greene King brand benefits.

Qualifications

• Experience leading a hospitality team is required.
• Excellent customer service and communication skills.
• Ability to multitask during busy shifts.
• Knowledge of allergen controls and safety procedures.

Responsibilities

• Provide customers with a heartfelt and memorable experience.
• Deputise for the management team and resolve issues.
• Help organise and coordinate the team during busy shifts.
• Keep the bar safe, legal, and clean and handle issues quickly.

Skills

Team leadership

Customer service

Communication

Multitasking

Job description

Heritage - Bra_208 is seeking a Team Leader to guide a busy shift. You’ll lead by example, ensuring the team has everything needed for smooth service and that our customers leave happy.

As deputy to the management team you’ll coordinate tasks, manage workloads, maintain bar safety and cleanliness, resolve issues quickly, and ensure every guest receives a warm welcome and great service. The role includes a competitive salary, pension contributions, and access to Greene King brand benefits.