Team Leader (Backshift) - Logistics Foodservice

Henderson Group; Newtownabbey; Remote; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Market-competitive salary

Contributory pension scheme

Healthcare

Life assurance

Employee assistance programme

Discount scheme UK/Ireland

Job summary

Henderson Foodservice, part of the Henderson Group, is seeking a Team Leader for the Backshift in Newtownabbey. You will lead the Frozen and Dry Warehouse teams, drive daily targets, and support quality control and safety compliance in a hands-on role.

The role emphasizes teamwork, operational excellence and strong leadership to maintain high standards across operations, logistics and customer service with a 38-hour week.

Qualifications

• Previous experience within a warehouse picking environment.

Responsibilities

• Plan and allocate resources to maximise efficiency and meet daily targets.
• Oversee forklift drivers and maximise efficiency.
• Supervise outbound processes including picking, loading and inspection, ensuring accuracy and organisation.
• Ensure stock management systems are followed and stock integrity is maintained.
• Liaise with Transport, Sales and Supply Chain to drive continuous improvement.
• Build strong relationships with internal customers and ensure safety compliance.

Skills

Leadership

Team Management

Organisational Skills

Attention to Detail

Communication Skills

Problem Solving

Health & Safety

Time Management

Teamwork

Adaptability

Job description

Team Leader (Backshift)

Henderson Foodservice

38 Hour Week

Attractive Salary, Benefits

Newtownabbey

Who Are We?

At Henderson Group, we are proud to be one of Northern Ireland’s leading family-owned businesses. With more than 6,000 colleagues, our group encompasses Henderson Wholesale, Henderson Retail, Henderson Foodservice and Henderson Group Property.

Henderson Foodservice is an Investors in People Platinum accredited employer and the leading supplier to the food service industry in Ireland. We source and supply a range of thousands of products to customers including hotels, restaurants, and public sector organisations such as hospitals, offices and care homes.

A look into the role

As Team Leader, you will take a frontline leadership position, with primary responsibility for overseeing the day-to-day operations of our Frozen Warehouse team, while also providing supervisory support to the Dry Warehouse team as required. This is a hands‑on role requiring a strong emphasis on teamwork, service delivery and quality control. You will oversee warehouse productivity, coordinate daily activities and support a range of logistical duties across both operations. Leading by example, you will ensure the team consistently meets operational targets, maintains high standards of accuracy and efficiency, and operates safely and in line with company procedures.

Duties and Responsibilities

• Plan and allocate resources effectively to maximise efficiency and ensure daily targets are met
• Oversee forklift drivers performance and maximise efficiency.
• Supervise outbound goods processes, including picking, loading, inspection, and forklift operation, ensuring accuracy and organisation
• Ensure adherence to all stock management systems and maintain high stock integrity
• Liaise daily with internal teams including Transport, Sales, and Supply Chain to drive continuous improvement
• Build and maintain strong working relationships with key internal customers
• Enforce full compliance with health and safety and food safety policies and procedures
• Manage team performance and address employee relations matters in a timely and appropriate manner

Skills for Success

As the Team Leader, the minimum criteria you’ll need is:

• Previous experience within a warehouse picking environment
• A good understanding of wider warehouse operations, including replenishment, goods-in and loading, and how these functions work together to support an efficient and effective operation.
• Competent in the use of warehouse systems
• Goods Outbound Experience

The attributes you’ll need include:

• Leadership & Team Management – Confidently lead, motivate, and support a team to meet daily targets and maintain high performance.
• Organisational Skills – Ability to plan and coordinate workloads, manage cage movements, and balance priorities in a fast‑paced environment.
• Attention to Detail – High level of accuracy when supervising stock management, picking, and goods inspection processes.
• Communication Skills – Clear and effective communication with team members and internal departments such as Transport, Sales, and Supply Chain.
• Problem Solving – Proactively identify issues, resolve day‑to‑day challenges, and support continuous improvement initiatives.
• Health & Safety Awareness – Strong understanding of health and safety and food safety regulations, with the ability to enforce compliance.
• Time Management – Efficiently manage your own time and the team’s activities to ensure operational deadlines are consistently met.
• Teamwork – A collaborative mindset with a strong emphasis on supporting others and maintaining a positive working environment.
• Adaptability – Flexible and able to respond effectively to changing demands, priorities, or shift requirements.

It is Desirable if you had:

• One years’ experience leading a team specifically within a warehousing and logistics environment (or relevant)
• Strong people management skills with the ability to motivate and develop a team
• Experience handling employee relations matters, including performance and conduct cases
• Manual Handling Training
• Experience specifically in voice picking.

Our Values

Ambition – We always strive to be better. We seek new challenges and look for ways to do things better.

Customer First – We provide exceptional service. We put customers at the heart of everything and support our communities.

Teamwork – We succeed together. We help colleagues to succeed, and we share our knowledge and skills.

Integrity – We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity.

The Reward

Our business has been recognised externally for delivering excellence in employment. We value employee development and heavily invest in our people.

Benefits include market competitive salary, contributory pension scheme, healthcare, life assurance, employee assistance programme, social club, Discount scheme throughout UK/Ireland, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group

Working Hours

The successful applicant will be working an average of 38 hours per week, Monday to Thursday from 10am to 6pm and Sunday 10am to 6:30pm. Flexibility is required with regards to hours of work.

Hightown Avenue Mallusk, Newtownabbey BT36 4RT [phone] [e-mail]