Team Leader - Ardglass

Henderson Group; Ardglass; Presencial; GBP 17.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Market competitive salary

Staff discount

Descripción de la vacante

Henderson Group is seeking a Team Leader for our NI store network. You will help lead the team to deliver excellent customer service, manage shifts, and support the Store Manager to hit daily and weekly targets. You may cover Post Office duties as needed.

The role requires supervision experience, strong communication, and a customer-focused approach, with flexible hours across opening times.

Formación

• Experience at supervisory level leading a team in a customer-focused environment.
• Strong communication and listening skills with customers and team members.

Responsabilidades

• Lead store team to follow policies, standards and practices.
• Own the store in the absence of other leaders (keyholder).
• Be a positive role model reflecting company values.
• Train, manage workload and stay hands-on to deliver great customer experience.
• Support Store Manager to maximise store performance and implement plans.
• Promote and participate in community initiatives.
• May cover the Post Office as part of the role.

Conocimientos

Supervisory experience

Customer service

Communication

Leadership

Descripción del empleo

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£14.83 per hour & great benefits.
Full-time position available at 42.5 hours per week, working within the opening hours of the store, Monday to Sunday, 6am to midnight with full flexibility required.

Please note, opening, closing and weekend shifts will be expected as part of the role.

Who are we?

At Henderson Group, we are proud to be Northern Ireland’s leading foodservice provider. Our group encompasses Henderson Wholesale, Henderson Retail, Henderson Foodservice and Henderson Group Property and we employ over 6,000 staff.

We're a family-owned team that cares about our people and the community in which we live. Our leaders care about employees and our employees succeed together and celebrate the success of others. We are interested in your aspirations, interests and skills and we strive to support and inspire you to do well.

Henderson Retail is the largest organisation to be awarded Investors in People Platinum in Northern Ireland. The IIP framework recognises people management excellence and our commitment to investment in people. Our brand includes SPAR, EUROSPAR and ViVOXtra. Our dedicated store teams are award winning, including accolades such as 'Independent Retail Chain of the Year' at The Grocer Gold Awards 2024.

A look into the role

Reporting to the Assistant Manager and/or Store Manager you will help to lead the store team to provide a shopping experience that exceeds our customers' expectations and makes a difference in the local community.

AsTeam Leaderyou will:

• Alongside the Assistant Manager and/or Store Manager - leading the store team to follow store policies, standards and practices.
• Taking responsibility for the store in the absence of other leaders (includes keyholder responsibility).
• Be a positive role model to the team and represent our values of Ambition, Customer First, Teamwork and Integrity.
• Train, manage the workload and support your team, whilst being hands on in store - ensuring you work together to achieve the right resources in the right place at the right time to deliver the best customer experience.
• Support the Store Manager to maximise store performance which includes understanding and implementing the store plan and priorities.
• Alongside the store team, actively promote and get involved in initiatives to support the local community.
• You may be required to cover the Post Office when required as part of this role.

Skills for Success

Joining us asTeam Leader,theminimum criteriayou'll need is:

• You must be aged 18 years or over (for store legislative requirements) along with previous store retail experience, of which at least 6 months have been at a supervisory level leading a team of people in a customer-focused environment.
• A natural ability to listen, interact and communicate with customers and team members.
• Target driven to help to store achieve their business plans/priorities and be focused on continuous improvement.
• Be able to inspire everyone to do their best for each other and the customer.

Are we right for you?

As part of this role, it will be important that you feel aligned with the values that we live and work by.

Ambition- We always strive to be better. We seek new challenges and look for ways to do things better.

Customer First- We provide exceptional service. We put customers at the heart of everything and support our communities.

Teamwork- We succeed together. We help colleagues to succeed, and we share our knowledge and skills.

Integrity- We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity.

The Reward

The impact you can make with Henderson Group goes far beyond your day to day. You will be part of a business supporting defibrillator installations and school sports days. In the last year Henderson group staff and retail stores raised over £1 million for charity partners.

We will help you to feel proud of what you do and achieve.And we will be here to celebrate your success.

Our business has been recognised externally for delivering excellence in employment.We value employee development and heavily invest in our people.

• Benefits include market competitive salary, employee assistance programme, social club, discount scheme throughout UK/Ireland, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company-owned stores and many more.

Working Hours

Full-time position available at 42.5 hours per week, working within the opening hours of the store, Monday to Sunday, 6am to midnight, with full flexibility required.

Please note, opening, closing and weekend shifts will be expected as part of the role.

Shortlisted candidates will have the opportunity to discuss working hours and shift patterns in further detail at Interview.

Hightown Avenue Mallusk, Newtownabbey BT36 4RT [phone] [e-mail]