Team Leader - Abbeyhill

Henderson Group; Donaghadee; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Attractive pay

Employee assistance programme

Perks Offers/Discount scheme

Staff discount (SPAR/Henderson stores)

many more

Job summary

Henderson Group is seeking a Team Leader to help guide the store team and deliver a standout shopping experience for customers in Donaghadee. The role involves leading in the absence of other leaders, modelling the company values, and working hands-on to ensure resources are allocated where needed.

You will support the Store Manager to drive store performance, participate in community initiatives, and may cover the Post Office when required.

Qualifications

• Must have previous store retail experience, with at least 6 months in a supervisory role leading a team.
• Strong customer service and communication skills are essential.
• Target-driven with a focus on continuous improvement and teamwork.
• Inspire colleagues to deliver excellent customer experience.

Responsibilities

• Take responsibility for the store in the absence of other leaders (keyholder duties).
• Be a positive role model and represent company values (Ambition, Customer First, Teamwork, Integrity).
• Train, manage workload, and support your team while hands-on in-store to optimise resources for customers.
• Support Store Manager to maximise store performance by implementing plans and priorities.
• Promote initiatives to support the local community and cover Post Office duties when required.

Skills

Retail experience

Supervisory

Customer service

Communication

Team motivation

Job description

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Team Leader
£14.83 per hour & BenefitsFull-time position available at 42.5 hours per week. Availability to cover morning, evening & weekend shifts within the hours of 6:00am – midnight, Monday to Sunday, with a degree of flexibility required.

Henderson Group are proud to be Northern Ireland’s leading foodservice provider. Our group encompasses Henderson Wholesale, Henderson Retail, Henderson Foodservice and Henderson Group Property and we employ over 6,000 staff.

We're an Investors in People accredited, family-owned group, and our culture is lived out through our four core values- Ambition, Customer First, Teamwork and Integrity.

A look into the role

Reporting to the Assistant Manager and/or Store Manager you will help to lead the store team to provide a shopping experience that exceeds our customers’ expectations and makes a difference in the local community.

As Team Leader you will:

• Taking responsibility for the store in the absence of other leaders (includes keyholder responsibility).
• Be a positive role model to the team and represent our values of Ambition, Customer First, Teamwork and Integrity.
• Train, manage the workload and support your team, whilst being hands on in store - ensuring you work together to achieve the right resources in the right place at the right time to deliver the best customer experience.
• Support the Store Manager to maximise store performance which includes understanding and implementing the store plan and priorities.
• Alongside the store team, actively promote and get involved in initiatives to support the local community.
• You may be required to cover the Post Office when required as part of this role.

Skills for Success

Joining us as Team Leader, the minimum criteria you’ll need is:

• You must be aged 18 years or over (for store legislative requirements) along with previous store retail experience, of which at least 6 months have been at a supervisory level leading a team of people in a customer-focused environment.
• A natural ability to listen, interact and communicate with customers and team members
• Target driven to help store achieve their business plans/priorities and be focused on continuous improvement.
• Be able to inspire everyone to do their best for each other and the customer.

Are we right for you?

Ambition –

We always strive to be better. We seek new challenges and look for ways to do things better.

Customer First –

We provide exceptional service. We put customers at the heart of everything and support our communities.

Teamwork –

We succeed together. We help colleagues to succeed, and we share our knowledge and skills.

Integrity –

We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity.

The Reward

The impact you can make with Henderson Group goes far beyond your day to day. You will be part of a business supporting defibrillator installations and school sports days.

You will have the balance necessary to enjoy your job and your life. We will help you to feel proud of what you do and achieve. And we will be here to celebrate your success.

Our business has been recognised externally for delivering excellence in employment. We value employee development and heavily invest in our people.

Benefits

• attractive pay
• employee assistance programme
• Perks Offers/Discount scheme throughout UK/Ireland
• staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company-owned stores
• many more.

Working hours

Full-time position available at 42.5 hours per week. Availability to cover morning, evening & weekend shifts within the hours of 6:00am – midnight , Monday to Sunday, with a degree of flexibility required. Shortlisted candidates will have the opportunity to discuss shift patterns in further detail at interview.