Team Leader - Abbeyhill

Henderson Group; Bangor; Hybrid; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Attractive pay

Employee assistance programme

Discount scheme UK/Ireland

Staff discount at SPAR/EUROSPAR

Job summary

Henderson Group in Bangor is seeking a Team Leader to help lead the store team, ensuring a welcoming customer experience and strong store performance. Reporting to the Assistant Manager, you will cover keyholder duties when needed and train and support colleagues while remaining hands-on in store.

You will promote the company values, help implement the store plan, engage with the local community, and may cover Post Office duties.

Qualifications

• Minimum criteria: store retail experience with at least 6 months in a supervisory role leading a team in a customer-focused environment.
• Must be aged 18 or over (for store legislative requirements).
• Natural ability to listen, interact and communicate with customers and team members.

Responsibilities

• Lead the store in the absence of other leaders and be a keyholder when required.
• Be a positive role model and represent our values: Ambition, Customer First, Teamwork, Integrity.
• Train, manage workload and support the team while remaining hands-on to ensure resources are in the right place to deliver customer service.

Skills

Supervisory experience

Customer service

Team leadership

Retail experience

Communication

Job description

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Team Leader
£14.83 per hour & BenefitsFull-time position available at 42.5 hours per week. Availability to cover morning, evening & weekend shifts within the hours of 6:00am – midnight, Monday to Sunday, with a degree of flexibility required.

Henderson Group are proud to be Northern Ireland’s leading foodservice provider. Our group encompasses Henderson Wholesale, Henderson Retail, Henderson Foodservice and Henderson Group Property and we employ over 6,000 staff.

We're an Investors in People accredited, family-owned group, and our culture is lived out through our four core values- Ambition, Customer First, Teamwork and Integrity.

A look into the role

Reporting to the Assistant Manager and/or Store Manager you will help to lead the store team to provide a shopping experience that exceeds our customers’ expectations and makes a difference in the local community.

As Team Leader you will:

• Taking responsibility for the store in the absence of other leaders (includes keyholder responsibility).
• Be a positive role model to the team and represent our values of Ambition, Customer First, Teamwork and Integrity.
• Train, manage the workload and support your team, whilst being hands on in store - ensuring you work together to achieve the right resources in the right place at the right time to deliver the best customer experience.
• Support the Store Manager to maximise store performance which includes understanding and implementing the store plan and priorities.
• Alongside the store team, actively promote and get involved in initiatives to support the local community.
• You may be required to cover the Post Office when required as part of this role.

Skills for Success

Joining us as Team Leader, the minimum criteria you’ll need is:

• You must be aged 18 years or over (for store legislative requirements) along with previous store retail experience, of which at least 6 months have been at a supervisory level leading a team of people in a customer-focused environment.
• A natural ability to listen, interact and communicate with customers and team members
• Target driven to help store achieve their business plans/priorities and be focused on continuous improvement.
• Be able to inspire everyone to do their best for each other and the customer.

Are we right for you?

Ambition –

We always strive to be better. We seek new challenges and look for ways to do things better.

Customer First –

We provide exceptional service. We put customers at the heart of everything and support our communities.

Teamwork –

We succeed together. We help colleagues to succeed, and we share our knowledge and skills.

Integrity –

We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity.

The Reward

The impact you can make with Henderson Group goes far beyond your day to day. You will be part of a business supporting defibrillator installations and school sports days.

You will have the balance necessary to enjoy your job and your life. We will help you to feel proud of what you do and achieve. And we will be here to celebrate your success.

Our business has been recognised externally for delivering excellence in employment. We value employee development and heavily invest in our people.

Benefits

• attractive pay
• employee assistance programme
• Perks Offers/Discount scheme throughout UK/Ireland
• staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company-owned stores
• many more.

Working hours

Full-time position available at 42.5 hours per week. Availability to cover morning, evening & weekend shifts within the hours of 6:00am – midnight , Monday to Sunday, with a degree of flexibility required. Shortlisted candidates will have the opportunity to discuss shift patterns in further detail at interview.