Team Leader

Greene King; Westerham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A well-known hospitality company in the United Kingdom is seeking a Team Leader to oversee shifts and ensure high standards of customer service. In this role, you will lead by example, support your team, and create memorable experiences for guests. The position offers competitive benefits, including career development opportunities, discounts, and employee support programs. Ideal candidates will have strong leadership skills and a positive attitude towards teamwork.

Benefits

Competitive salary

Career development opportunities

33% discount on brands

Free employee assistance program

50% discount at Greene King Inns

Referral bonus up to £1,500

Wagestream access

Retail discounts

Qualifications

• Experience in a leadership role in hospitality or customer service.
• Ability to manage a team effectively under pressure.
• Strong interpersonal and communication skills.

Responsibilities

• Lead and motivate the team to ensure a smooth shift.
• Provide customers with an exceptional experience.
• Ensure the bar environment is safe and clean.
• Handle issues and challenges as they arise.

Skills

Leadership

Customer service

Problem-solving

Team coordination

Attention to detail

Positive attitude

Job description

As a Team Leader, you'll lead by example, making sure the team have everything they need so the shift runs like clockwork! You'll make sure the team maintain high standards and that our customers are kept happy.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.
• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.

Company Culture

We're called Venture Hotels for a reason: We're pioneers! And we thrive on originality. As Greene King's ventures arm, we're here to push boundaries. And we're driven by a team that sees every day as an opportunity to go beyond the ordinary. The result: hotels with a unique sense of place that locals can feel proud of.

Benefits

• You will receive a competitive salary, pension contribution as well as:
• The chance to further your career across our well‑known brands - as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands - so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well‑being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels - so you can enjoy a weekend away without breaking the bank.
• Refer a friend - when they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile and many more…