Team Leader

Greene King; Thaxted; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Career development across brands

33% staff discount across brands

Employee assistance program

Enhanced parental policies

Menopause Friendly Employer

50% discount at Greene King Inns and

Refer a friend bonus up to £1500

Wagestream access

Retail discounts (up to 30%)

Job summary

Greene King is seeking a proactive Team Leader to guide a busy shift, ensure excellent customer service, and uphold high standards. You’ll deputise for management, coordinate the team, and keep the bar safe and compliant.

You’ll be a hands-on leader, delivering heartful service and a welcoming environment for guests while supporting your team through a fast-paced service period.

Qualifications

• Provide customers with a heartfelt and memorable experience each visit.
• Deputise for the management team and resolve issues when needed.
• Help organise and coordinate the team during busy shifts.
• Ensure the bar is safe, legal, and clean at all times.

Responsibilities

• Lead by example to ensure shifts run smoothly.
• Maintain high standards and customer satisfaction.
• Support team development and training where needed.
• Address issues promptly and maintain a positive work environment.

Skills

Customer service

Leadership

Shift coordination

Problem solving

English proficiency

Job description

As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy.

Company Description

We’re called Venture Hotels for a reason: We’re pioneers! And we thrive on originality. As Greene King’s ventures arm, we’re here to push boundaries. And we’re driven by a team that sees every day as an opportunity to go beyond the ordinary.The result: hotels with a unique sense of place that locals can feel proud of.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Enhanced, family-friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG

We aim to embed inclusion into every decision we make – across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.

Qualifications

As a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What you’ll bring…

• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.