Team Leader

Greene King; Hook; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Career development programs

33% discount on food and drink

Free employee assistance program

50% discount at Greene King Inns

Refer a friend bonus

Wagestream access

Job summary

A leading hospitality company in the United Kingdom is seeking a Team Leader to ensure smooth shift operations while maintaining high service standards. Responsibilities include mentoring staff, resolving issues, and providing excellent customer experiences. Ideal candidates will possess strong leadership qualities, attention to detail, and an adaptable mindset during busy periods. Company offers competitive salary, career development opportunities, and various employee discounts, making it a rewarding workplace.

Qualifications

• Experience in a team leading role within hospitality or similar environment.
• Strong communication skills to interact with customers and team members.

Responsibilities

• Provide a memorable experience for customers.
• Deputise for management and resolve issues in their absence.
• Organise and coordinate team during busy shifts.
• Ensure bar safety and cleanliness.

Skills

Great eye for detail

Role model for service

Ability to adapt

Positive attitude

Job description

As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy.

Company Description

We’re called Venture Hotels for a reason: We’re pioneers! And we thrive on originality. As Greene King’s ventures arm, we’re here to push boundaries. And we’re driven by a team that sees every day as an opportunity to go beyond the ordinary. The result: hotels with a unique sense of place that locals can feel proud of.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

Qualifications

As a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What you’ll bring…

• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.