Team Leader

TN United Kingdom; Stranraer; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Team Leader, where your passion for customer service and leadership will shine. In this dynamic role, you will support the Store Manager in driving commercial success and fostering a team culture that prioritizes customer satisfaction. With a focus on operational excellence, you will lead your team to maintain high standards and deliver exceptional service daily. Enjoy a rewarding career in a fast-paced environment, where your contributions will be valued and recognized as part of an exciting journey towards becoming a true omnichannel retailer.

Benefits

25% Colleague Discount

Financial Wellbeing Support

Seasonal Incentive Schemes

Retail Management Apprenticeship Programmes

Discounts Across UK Retailers

Employee Assistance Programme

Qualifications

• Strong leadership skills with a customer-centric approach.
• Ability to analyze store performance data effectively.

Responsibilities

• Support Store Manager in achieving commercial growth.
• Lead store teams to deliver exceptional customer service.

Skills

Leadership Skills

Customer Service

Commercial Awareness

Data Analysis

Team Player

Job description

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We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfill this.

With a real focus on customer experience and operational excellence, our Team Leaders play a key part in driving the success of our stores. As a Team Leader, you will be responsible for supporting your Store Manager in their goals to deliver commercial growth and develop a team culture that puts the customer at the heart of everything we do. You will lead the way for our store teams, not only in the absence of the Store Manager but also by leading the team to deliver great standards and exceptional service every day.

The Ideal Candidate

• You will be as passionate about celebrating our customers’ life moments as we are.
• You are customer-centric with a passion for delivering excellent service.
• You will be able to demonstrate strong leadership skills.
• You have a positive, forward-thinking approach.
• You are comfortable reviewing store performance data.
• You are commercially minded.
• You are an engaging and enthusiastic team player.

Package Description

About the Company

Card Factory is the UK’s leading specialist retailer of greeting cards, dressings, and gifts, with over one thousand stores across the UK and Ireland. In 2020, we launched our exciting 5-year business strategy, including our vision of becoming a true omnichannel retailer. This strategy involves significant investment into our colleagues across the business, creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.

In return, we offer a wide range of benefits to support your physical, mental, and financial well-being:

• 25% Card Factory colleague discount in-store and online
• Financial Wellbeing Support, including financial education tools and salary advances
• Seasonal incentive schemes
• Retail Management Apprenticeship Programmes with local providers, with access to a virtual internal network for learning together
• Discounts across hundreds of UK retailers
• Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing