Team Leader

Burhill Group Limited (BGL); Southampton; On-site; GBP 10,315,000 - 13,754,000; Part time

Benefits offered by this job

BGL Academy training

Career progression opportunities

Job summary

Ninja Warrior Southampton is seeking a proactive Team Leader to join our busy venue. This part-time, weekend-based role involves leading shifts, delivering top-tier customer service and supporting every aspect of the venue’s operations.

You’ll motivate staff, maintain health and safety standards, and contribute to a fun, safe experience for guests. Training through the BGL Academy and clear progression opportunities are offered.

Qualifications

• Experience in a busy customer-facing environment.
• Confident communicating with customers and colleagues.
• Motivate and support others.
• Leads by example and isn’t afraid to get stuck in.
• Remains calm and makes sensible decisions under pressure.

Responsibilities

• Lead and motivate Team Members during shifts.
• Deliver outstanding customer service.
• Support the smooth running of activities, reception, food & beverage and other areas of the venue.
• Help allocate tasks and ensure they are completed to a high standard.
• Coach and support Team Members to develop their skills.
• Recognise great performance and provide constructive feedback where needed.
• Support health & safety checks and ensure procedures are followed.
• Maintain high standards of venue cleanliness and presentation.
• Handle customer queries and resolve issues where possible.
• Drive sales through upselling activities across food & beverage and retail.
• Assist with opening and closing procedures and report issues to management.
• Step up and take ownership when required.

Skills

Leadership

Customer service

Communication

Time management

Organizational skills

Calm under pressure

Can-do attitude

Job description

Team Leader – Ninja Warrior Southampton

Location: Ninja Warrior Southampton. 16 Hours per week, must be available weekends.

Ready to Take Your First Step into Leadership?

Ninja Warrior Southampton is looking for an enthusiastic and motivated Team Leader to join our team.

This is a hands-on role that's perfect for someone who already has experience in a busy customer-facing environment and is ready to take on more responsibility. You'll lead by example, support the management team and help make sure every shift delivers a safe, fun and memorable experience for our customers.

What You’ll Do

As a Team Leader, you'll support the management team with the day-to-day running of the venue, including:

• Leading and motivating Team Members during shifts
• Leading by example and delivering outstanding customer service
• Supporting the smooth running of activities, reception, food & beverage and other areas of the venue
• Helping allocate tasks and ensuring they are completed to a high standard
• Coaching and supporting Team Members to develop their skills
• Recognising great performance and providing constructive feedback where needed
• Supporting health & safety checks and ensuring procedures are followed
• Maintaining excellent standards of cleanliness and venue presentation
• Handling customer queries and resolving issues where possible
• Driving sales through upselling activities, food & beverage and retail
• Supporting opening and closing proceduresReporting maintenance, safety or operational issues to the management team
• Stepping up and taking ownership when required

What We’re Looking For

You don't necessarily need previous management experience, but you'll need to demonstrate the confidence and potential to lead others.

We're looking for someone who:

• Has experience working in a busy customer-facing environment
• Is confident communicating with both customers and colleagues
• Can motivate and support others
• Leads by example and isn't afraid to get stuck in
• Can remain calm and make sensible decisions under pressure
• Has good organisation and time-management skills
• Takes responsibility and follows through on tasks
• Has a positive, energetic and can-do attitude
• Is passionate about delivering a brilliant customer experience
• Wants to learn, develop and progress within the business

Previous experience in leisure, hospitality, retail or a similar customer-facing environment would be beneficial.

What Success Looks Like

You'll help the management team achieve:

• Excellent customer satisfaction and NPS results
• High standards of health & safety and compliance
• A clean, safe and well-presented venue
• Strong sales and upselling performance
• An engaged and motivated team
• Smooth and well-organised shifts

Why Join Ninja Warrior?

• Take your first step into a leadership role
• Training and development through the BGL Academy
• Learn from an experienced venue management team
• Opportunities to progress into Supervisor and management positions
• Work in a fast-paced, energetic and fun environment
• Recognition and reward for great performance

Our Commitment to Inclusion

We are committed to ensuring our recruitment process is accessible to everyone. Reasonable adjustments are available throughout the recruitment process; please speak with the hiring manager about any requirements.

Please note: The successful candidate will be required to complete an Enhanced DBS Check.