Supervisor

Burhill Group Limited (BGL); Fenny Stratford; On-site; GBP 24,000 - 30,000; Full time

Job summary

Ninja Leisure Milton Keynes is seeking a motivated Supervisor to help lead the day-to-day operation. You will work closely with the General Manager to ensure guests receive outstanding experiences, manage and develop the team, and drive safe, efficient service across venue operations.

You will promote retail and F&B, uphold high health & safety standards, and contribute to revenue targets while keeping the leisure environment fun and welcoming for families.

Qualifications

• At least 1 year of people management experience.
• Experience in a hands-on, customer-facing environment.
• Previous key holder experience.
• Experience carrying out health & safety checks.

Responsibilities

• Lead a positive, energetic and inclusive team culture.
• Coach and develop team members to reach their potential.
• Open and close the venue and complete required checks.
• Support recruitment, onboarding and performance reviews.

Skills

People management

Team leadership

Customer-facing

Health & safety awareness

Communication skills

Education

GCSEs or equivalent

First Aid at Work certification

Full driving licence

Job description

Supervisor – Ninja Leisure Milton Keynes

ABOUT NINJA LEISURE

Ninja Leisure is all about creating space to play, connect and be together. With iconic brands includingTotal NinjaandNinja Warrior UK, we deliver high-energy challenges, confidence-building activities and memorable experiences for people of all ages, backgrounds and abilities.

We’re growing fast and are passionate about creating exciting, inclusive and welcoming spaces where everyone can have fun, challenge themselves and make memories.

Our values are at the heart of everything we do:

• Fun– We bring energy, positivity and happiness to our teams and customers.
• Ambition– We strive to improve, learn from every experience and always aim to do better.
• Collaboration– We communicate openly, work together and support one another.
• Trust– We create safe environments, act responsibly and believe in our people.

From Ninja obstacle courses and parkour-inspired challenges to soft play, fitness activities and group events, we’re always looking for new ways to bring people together.

And we’re only just getting started.

THE ROLE

We’re looking for an enthusiastic and motivatedSupervisorto join the team at Ninja Leisure Milton Keynes.

Working closely with the General Manager, you’ll help lead the day-to-day operation of the venue, ensuring our customers receive an outstanding experience every time they visit.

You’ll be a visible and hands‑on leader, supporting and developing the team, maintaining high operational and health & safety standards, and helping the venue achieve its financial and customer experience targets.

You’ll also play an important role in promoting our retail and food & beverage offerings, helping to maximise revenue while keeping the customer experience fun and engaging.

Ultimately, you’ll help make Ninja Leisure Milton Keynes thego-to family-friendly leisure destination in the area, known for great experiences, excellent service and plenty of fun.

KEY RESPONSIBILITIES

Leadership & People

• Lead by example and create a positive, energetic and inclusive team culture.
• Support, coach and develop team members to reach their full potential.
• Recognise and reward great performance while addressing underperformance fairly and effectively.
• Communicate company objectives, performance and important updates clearly and consistently.
• Support recruitment, induction and onboarding of new team members.
• Take responsibility for the welfare, development and performance of your direct reports.
• Conduct regular 1-to-1s, feedback and performance conversations in line with company processes.
• Maintain strong communication and collaboration with other Ninja Leisure Supervisors and the wider management team.
• Deputise for the General Manager / Assistant General Manager when required.

Operations

• Be a visible presence across the venue, building positive relationships with customers and team members.
• Open and close the venue independently, completing all required checks and procedures.
• Identify and report operational issues, hazards and maintenance requirements promptly.
• Help maintain a safe, clean and welcoming environment for customers and colleagues.
• Support the implementation and ongoing review of operating procedures.
• Help maintain and protect the venue’s assets, equipment, stock and resources.
• Ensure health & safety procedures are followed, communicated and regularly reviewed.
• Stay up to date with relevant developments within the leisure and hospitality industry and identify opportunities to improve the venue.
• Attend and contribute to departmental and company meetings.
• Help deliver consistently high standards across all areas of the venue.

Customer Experience

• Deliver and promote a customer-first culture across the venue.
• Ensure every team member provides friendly, professional and engaging service.
• Respond positively and effectively to customer feedback and issues.
• Help create memorable experiences that encourage customers to return.

Commercial & Financial

• Support the management team in achieving revenue, contribution and KPI targets.
• Promote retail and food & beverage products in a fun and effective way.
• Follow and monitor all financial controls and purchasing procedures.
• Complete retail month-end and stock‑taking procedures in line with company requirements.
• Identify opportunities to improve revenue and profitability.
• Ensure company policies and procedures are consistently followed.

Marketing

• Support the management team in keeping the venue’s section of the BGL website accurate and up to date.
• Help promote activities, offers and experiences available at the venue where appropriate.

WHAT WE’RE LOOKING FOR

Essential Experience

• At least1 year’s people management experience.
• Experience working in ahands‑on, customer‑facing environment.
• Previouskey holder experience.
• Experience carrying outhealth & safety checksand following safety procedures.

Skills

• Excellent verbal, written and listening communication skills.
• Strong organisation, planning and time‑management skills.
• Ability to prioritise effectively and manage a busy workload.
• Good delegation and leadership skills.
• Strong coaching and team development skills.
• Good presentation skills.
• Confident problem‑solving and decision‑making skills.
• A pragmatic and solutions‑focused approach.
• Ability to work collaboratively across teams.

Personal Attributes

We’re looking for someone who is:

• Organised, enthusiastic and positive.
• A natural team player with a genuine passion for people.
• Confident leading from the front and getting stuck in.
• Results‑driven with strong attention to detail.
• Adaptable and comfortable managing change.
• Someone who brings energy, enthusiasm and a“can‑do” attitudeto everything they do.

QUALIFICATIONS & REQUIREMENTS

• GCSEs or equivalent –essential.
• First Aid at Work certification –preferred.
• Full driving licence –essential.
• The successful candidate will be required to complete anEnhanced DBS check.

WHY JOIN NINJA LEISURE?

This is an exciting opportunity to join a growing business where no two days are the same.

You’ll be part of a team that believes leisure should befun, inclusive and accessible to everyone, while having the opportunity to develop your leadership skills and make a real impact on the success of our Milton Keynes venue.

If you’re an energetic people leader who loves creating great customer experiences and isn’t afraid to get stuck in,we’d love to hear from you.

Come and be part of the adventure at Ninja Leisure Milton Keynes.

OUR COMMITMENT TO ACCESSIBILITY

We’re committed to making our recruitment process accessible to everyone. If you require reasonable adjustments at any stage of the recruitment process, please speak with the hiring manager and we’ll be happy to support you.