Team Leader

Sheffield City Council HQ; Sheffield; Hybrid; GBP 42,000 - 46,000; Full time

Job summary

Sheffield City Council is seeking two permanent Grade 7 Team Leaders for the IMFIT. The roles involve leading a diverse team from Grades 3 to 6, driving performance, and ensuring rent income targets for the Housing Revenue Account.

The post is based at Solpro buildings in Attercliffe with substantial onsite presence and opportunities to work at other venues. You will develop expertise across IMFIT disciplines, including rent/arrears collection, performance, compliance, and financial inclusion,

Qualifications

Responsibilities

• Play a key role within the wider team, focusing on reducing rent arrears and providing strong leadership to meet annual targets and objectives.
• Focus on performance management, supporting staff to achieve good performance against key performance indicators.
• Base at Solpro buildings in Attercliffe with a requirement to work onsite at least 60% of the time; may work from other venues as needed.
• Develop expertise across IMFIT team leader disciplines including rent/arrears collection, performance/compliance, income/rent debit reconciliation, financial inclusion and community engagement.
• Utilise performance tools to drive improvements; responsibilities include quality assurance, reviewing legal work, and ensuring compliance with legislation.
• Embrace change, demonstrate creativity and innovation, manage time effectively to deliver daily operations; support Operations and Development Managers in continuous improvements.

Job description

Team Leader Opportunity: Income Management & Financial Inclusion Team

The Income Management & Financial Inclusion Team (IMFIT) is currently seeking to appoint two permanent Grade 7 Team Leaders.

Role Overview

In this position, you will provide leadership and supervision to a diverse group of staff members spanning Grades 3 to 6. You will be part of team driving change, innovation and performance to ensure that rental income is maximised to the housing revenue account (HRA).

Main Responsibilities

• Play a key role within the wider team, focusing on reducing rent arrears and providing strong leadership to ensure the achievement of annual targets and objectives.
• Focus on performance management, managing and supporting staff to achieve good performance against key performance indicators.
• Your primary base will be at the Solpro buildings in Attercliffe, with an expectation to work onsite at least 60% of the time. This requirement may increase, and you may also be asked to work from other venues as necessary.
• Develop expertise across all Team Leader disciplines within IMFIT. This includes rent and arrears collection, performance and compliance, reconciliation of income and rent debit, financial inclusion and community engagement.
• Utilise a variety of performance tools to drive improvements and innovation. Responsibilities include quality assurance, reviewing legal work, and ensuring full compliance with applicable legislation.
• Embrace change, demonstrate creativity and innovation, and manage time effectively to deliver daily operations. You will also support the Operations and Development Managers in planning and implementing continuous improvements across the team.

We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.

Under the Guaranteed Interview scheme, applicants who are disabled, care leavers, or armed forces veterans will be guaranteed an interview if they meet the essential criteria and indicate their eligibility on the application form. Sometimes, if lots of people apply, we might not be able to interview everyone who qualifies for the Guarantee. In these cases, we'll interview the candidates who best meet the essential criteria for the job.

Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.

If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.

Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on our Sheff news page.

We are committed to safeguarding and promoting the welfare of all individuals, ensuring a safe and supportive environment for everyone and where appropriate to the role the successful applicant will be required to undertake relevant safeguarding checks.