Team Leader

TN United Kingdom; Prestwick; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a passionate Team Leader to join their dynamic family. This role focuses on enhancing customer experiences and operational excellence. As a Team Leader, you will support the Store Manager in driving commercial growth and fostering a team culture centered around customer satisfaction. You will lead by example, ensuring high standards and exceptional service are delivered daily. Join a fast-paced environment that values your contributions and offers numerous opportunities for growth and development in an exciting journey towards becoming a true omni-channel retailer.

Benefits

25% Colleague Discount

Financial Education Tools

Salary Advance

Seasonal Incentive Schemes

Retail Management Apprenticeship Programmes

Discounts across UK retailers

Employee Assistance Programme

Qualifications

• Demonstrated leadership skills with a customer-centric approach.
• Ability to analyze store performance data effectively.

Responsibilities

• Support the Store Manager in achieving commercial growth.
• Lead store teams to deliver exceptional customer service.

Skills

Leadership Skills

Customer Service

Commercial Awareness

Data Analysis

Teamwork

Job description

We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this.

With a real focus on customer experience and operational excellence, our Team Leaders play a key part in driving the success of our stores. As a Team Leader, you will be responsible for supporting your Store Manager in their goals to delivering commercial growth and developing a team culture of putting the customer at the heart of everything we do. You will lead the way for our store teams, not only in the absence of the Store Manager but leading the team to deliver great standards and exceptional service every day.

The Ideal Candidate

• You will be as passionate about celebrating our customers’ life moments as we are.
• Is customer centric with a passion for driving excellence service.
• You will be able to demonstrate good leadership skills.
• Positive forward-thinking approach.
• Is comfortable reviewing store performance data.
• Commercially minded.
• Is an engaging and enthusiastic team player.

Package Description

About the Company

Card Factory is the UK’s leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In 2020 we launched our exciting 5-year business strategy including our vision of becoming a true omni-channel retailer. This strategy sees significant investment into our colleagues across the business creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.

In return, we offer a wide range of benefits to support your physical, mental, and financial well-being.

• 25% Card Factory colleague discount in-store and online
• Financial Wellbeing Support Financial Education Tools Salary Advance
• Seasonal incentive schemes
• Retail Management Apprenticeship Programmes with local providers with access to a virtual internal network for learning together
• Discounts across 100’s of UK retailers
• Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.